Remote Customer Support & Care Documentation Expert

JOY BUTLER

Ferris, Texas 972-***-**** *********.******@*****.***

Remote work ready ~ US resident ~ Work at home workspace ~ High-speed internet

PROFESSIONAL SUMMARY

Customer-focused professional with 20+ years of experience in customer service, client support, caregiving, documentation, and problem resolution. Skilled in troubleshooting, communication, CRM systems, data accuracy, and adapting quickly to new technologies. Experienced in working independently, following detailed procedures, and delivering high-quality support in fast-paced environments. Strong interest in artificial intelligence, technology tools, and remote customer operations.

CORE SKILLS

Customer Support • Technical Troubleshooting • CRM Systems • Remote Work • Documentation & Recordkeeping • Problem Solving • Written Communication • Data Entry • Attention to Detail • Time Management • Adaptability • Fact-Checking • AI Tools • Microsoft Office • Google Workspace

PROFESSIONAL EXPERIENCE

Caregiver, Angels at Home Inc. Oct 2025 – Jun 2026

Provide compassionate in-home care while maintaining accurate documentation, monitoring client conditions, and communicating updates clearly. Follow detailed care plans and ensure compliance with established procedures. Digital tools are used for planning, budgeting, Dr. visits, and calendar appointments.

Self-Employed Caregiver, Independent Jan 2021 – Oct 2025

Managed schedules, maintained detailed records, coordinated client communications, and delivered personalized support. Built strong relationships through professionalism, reliability, and attention to detail. Digital tools used for planning, budgeting, Dr. visits, and calendar appointments.

Customer Service Representative, Amazon Jan 2019 – Mar 2019

Handled high-volume customer inquiries, resolved service and technical issues, documented interactions in CRM systems, and maintained customer satisfaction metrics.

Customer Support Associate, NFI Industries Feb 2014 – Aug 2018

Assisted customers with orders, issue resolution, and account support. Used digital systems to track requests, troubleshoot problems, and provide timely solutions.

EDUCATION

Bachelor's Degree (In Progress), Strayer University

High School Diploma, Trinity Christian High School

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