Administrative Assistant and Customer Support Specialist
Resume:
April **** - Present
Tawnya Sharpe Harvey
PROFESSIONAL SUMMARY
Dedicated and highly organized Administrative Assistant with 5 years of experience providing comprehensive support in fast-paced educational environments. Proven expertise in calendar management, staff scheduling, and internal coordination, complemented by advanced proficiency in the Microsoft Office Suite, Teams, and Zoom. A reliable communicator committed to optimizing daily office operations and enhancing leadership efficiency.
PROFESSIONAL EXPERIENCE
CTM for Wellcare
ResultsCX
Manage and resolve formal Prescription Drug Plan (PDP) complaints by conducting thorough investigations into member concerns.
Analyze complex healthcare inquiries to ensure accurate responses, requiring detailed research into plan benefits, coverage guidelines, and regulatory requirements. Provide high-level support for members, addressing escalated issues with a focus on thorough documentation and professional resolution.
Customer Service Representative
ResultsCX
Served as a front-line point of contact in a high-volume call center environment supporting Centene Wellcare Health Insurance members.
Assisted members in navigating their healthcare plans, providing clear explanations of coverage, benefits, and co-pay structures.
Facilitated essential healthcare access by helping members locate and verify Primary Care Physicians
(PCPs) within their specific provider networks.
Maintained empathetic communication while managing member expectations, updating account information, and ensuring timely resolution of healthcare-related service needs. Founder & Business Owner
Simply Pressed Customs LLC
Founded and operate a custom design business specializing in apparel, marketing materials, and tailored client orders.
Manage all business operations, including inventory procurement, expenditure tracking, and financial record-keeping.
Execute multi-platform social media marketing strategies to expand brand presence and grow the customer base.
Deliver responsive customer service via multiple communication channels to ensure client satisfaction. Administrative Assistant
A+ Preparatory Learning Academy
Managed comprehensive daily schedules and calendars for staff members, the owner, and the Director, ensuring efficient time management and coordination across the academy.
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Utilized the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to draft official correspondence, maintain internal tracking logs, and generate reports. Facilitated seamless virtual communication and internal collaboration using Microsoft Teams and Zoom for meetings, staff check-ins, and leadership discussions. Oversaw daily operations, payroll, tuition payments, weekly documentation, and provided administrative support to teaching staff.
EXPANDED SKILLS & PROFICIENCIES
Calendar & Schedule Management (Staff, Owner, Director) Microsoft Office Suite, Microsoft Teams, & Zoom
Medicare Plan Analysis & Research
Case Tracking Management (CTM)
Compassionate & Empathetic Communication
Business Operations & Management
Payroll & Financial Documentation
Confidential Data Handling (HIPAA/Privacy)
Social Media Marketing & Brand Growth
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