Logistics Operations Executive (E-commerce)

Piyush Gautam

Cont. No.: 978-***-****

E-mail - ***************@*****.***

Objective

Seeking a challenging role in E-commerce and Logistics where I can utilize my experience in logistics operations, dispatch management, seller & customer coordination, billing management and operational excellence.

Experience

Jaipur Global Services (26/07/2023 - 31/01/2025)

Logistics Executive

Handled customer and seller queries efficiently to ensure smooth operations and satisfaction.

Coordinated with sellers for timely dispatch of goods and order fulfillment.

Managed delivery personnel to ensure on-time and accurate deliveries to customers.

Managed shipment operations using Delhivery and Gati portals.

Prepared seller invoices and verified Gati logistics billing records.

Coordinated with sellers and customers to resolve dispatch and delivery issues.

Maintained shipment tracking reports and operational documentation.

Conducted meetings with sellers to improve dispatch efficiency and service.

Worked extensively on Advanced Excel for reporting and data management. Education

Master of Commerce

(M.Com)

Rajasthan University

2023 - Pursuing (Final Year)

Bachelor of Commerce

(B.Com)

Rajasthan University

2020-2023

HSE

RBSE

2019-2020

Skills

Communication & Customer Service

• E-commerce & Logistics Coordination

• Advanced Excel

• • MS Word & Outlook (Email & Documentation Handling)

• Dispatch Management

• Vendor Management

• Billing Data Management

• TMS/WMS

• Shipment Tracking

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