Security Officer & Customer Service Professional

Jerrica L. Johns

**** ****** ****** ******, ******* 30260 • 404-***-**** • **************@*****.***

Safety Security Officer, Customer Service Representative, and Operations Worker with 10+ years of experience assisting with and fulfilling organization needs and requirements. A determined, hardworking individual with extensive experience encompassing a broad range of activities and knowledge related to protecting people, property, and information. Familiarity involving understanding security protocols, procedures, and technologies, as well as the ability to respond effectively to potential threats. This experience was gained through 10+ years in various roles like security guard, surveillance officer, or even through staffing companies or law enforcement service at various locations and establishments. A proven track record of using my excellent personal, communication and organization skills to lead and improve the safety of others and improve department efficiencies. Forward facing team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.

Experience

MURRAY Guard Security (Security Officer) 2011-2013

Unarmed Security Officer

Patrol:

Regularly patrol assigned areas, both on foot and by vehicle, to maintain visibility and deter potential threats.

Monitoring:

Monitor surveillance equipment (cameras, alarms) to detect suspicious activity and respond to alerts.

Access Control:

Control access to specific areas, ensuring only authorized personnel enter, and verifying visitor information.

Reporting:

Report any incidents, safety hazards, or suspicious activity to supervisors or law enforcement.

Incident Response:

Respond to emergencies, such as fire, medical emergencies, or bomb threats, according to established protocols.

Documentation:

Maintain detailed records of patrols, incidents, and security activities.

Customer Service:

Assist visitors, answer questions, and provide directions as needed.

Loss Prevention:

Work to deter theft, vandalism, and other property loss, especially in retail settings.

Allied Barton Security (Security Officer) 2006-2010

Unarmed Security Officer

Observation: Strong observational skills to identify potential threats and suspicious behavior.

Communication: Excellent communication skills to interact with staff, visitors, and emergency responders.

Decision-making: Ability to quickly assess situations and make sound decisions under pressure.

Physical Stamina: Ability to stand, walk, and patrol for extended periods.

Attention to Detail: Pay close attention to detail and document all relevant information accurately.

Professionalism: Maintain a professional demeanor and appearance at all times.

Knowledge of Security Procedures: Familiarity with security protocols, emergency procedures, and reporting requirements.

Teamwork: Ability to work effectively with other security personnel and staff.

Pepsi Co (Customer Service Representative) 2020-2023

Customer service Representative, Intake Specialist

Customer Interaction:

Providing excellent service, managing inbound calls, and resolving customer issues efficiently.

Documentation:

Accurately documenting all customer interactions in the Customer Service Center Call Log.

Problem Solving:

Collaborating with other departments to resolve customer issues and providing feedback.

Performance Targets:

Achieving individual and team, and sales goals related to call metrics like call handle time and abandonment rates.

Data Entry:

Ensuring accurate data entry and maintaining up-to-date information on customers and contacts.

Teamwork:

Contributing to team goals, improving survey scores, and communicating with field partners.

Communication:

Communicating effectively with customers and field partners.

FedEx (Operations Worker) 2008-2018

Conveyer Belt Specialist

Operating Conveyors:

Starting, stopping, and controlling the speed and direction of conveyor belts.

Monitoring Equipment:

Observing gauges, displays, and sensors to ensure the conveyor is functioning correctly.

Loading and Unloading:

Loading and unloading materials onto and off of the conveyor.

Troubleshooting:

Identifying and addressing minor issues with the conveyor system, such as jams or belt slippage.

Basic Maintenance:

Performing routine tasks like cleaning the conveyor, lubricating parts, and replacing worn-out components.

Safety Compliance:

Adhering to all safety rules and regulations related to operating conveyor systems.

Communication:

Coordinating with other team members and supervisors regarding material movement and any potential issues

USPS (Operations Worker) 2018-2020

Operations Associate

Sorting mail:

They categorize incoming and outgoing mail by destination, ensuring it's efficiently routed for delivery.

Operating machinery:

They use various automated systems to sort, scan, and process large volumes of mail.

Loading and unloading:

They load and unload postal trucks and containers, ensuring mail is safely transported.

Assisting customers:

They handle customer inquiries about mail delivery, tracking, and other postal services.

Selling products:

They may sell stamps, money orders, and other postal products at the customer service window.

Maintaining equipment: They may perform basic maintenance on mail processing machines.

Following safety procedures: They adhere to strict safety protocols to prevent accidents and injuries, especially when handling machinery.

Emory Healthcare (Environmental Services Technician) 2023-2025

Sanitation Associate

Floor Maintenance: Sweeping, mopping, and polishing floors.

Surface Cleaning: Cleaning furniture, windows, walls, and other surfaces.

Trash Removal: Collecting and disposing of trash from designated areas.

Sanitation: Cleaning and sanitizing equipment, including garbage cans and other surfaces.

Following Procedures: Adhering to established policies and procedures for cleanliness and sanitation.

Safety Guidelines: Following safety, security, and health guidelines.

Proper Disposal: Ensuring proper disposal of trash and other waste materials

* Retrieves dirty trays from designated locations in a timely manner. Disposes of department trash and keeps all garbage cans sanitized and covered when not in use. Sweeps and mops dish room, kitchen, storeroom, and office floors as scheduled.

Skills

Handling emergencies

Access control

Conducting security checks

Conducting patrols and inspections

Conducting surveillance

Detaining suspects

Emergency response coordination

Identifying and assessing security risks

Monitor surveillance camera

Responding to alarms

Assist law enforcement

Be visible

Detain individuals who violate regulations

Enforcing access policies

Incident reporting

Investigating suspicious persons

Maintaining order at events

Monitor premises

Monitoring access to properties

Patrolling

Preventing unauthorized access

Reporting and documentation

Reviewing visitor identification information

Securing doors and other entry points

Loading packages onto trucks or other delivery vehicles and unloading them from trucks or conveyors.

Sorting packages according to their destination and scanning them to track their progress.

Moving packages from one area to another, either manually or with the help of equipment like conveyor belts or pallet jacks.

Checking packages for damage or any issues before they are loaded or delivered.

Preparing packages for shipping, which may involve boxing, labeling, and ensuring proper packaging.

Keeping the work area clean and organized to ensure a safe and efficient environment.

Following all warehouse safety guidelines and reporting any safety concerns or issues.

Assisting with inventory management tasks like checking stock levels, identifying and labeling materials, and reporting shortages.

Operating warehouse equipment such as forklifts or pallet jacks, depending on the job requirements.

Communicating with colleagues and customers to ensure efficient operations and accurate deliveries.

Completing paperwork or using computer systems to track shipments and maintain records.

Representatives respond to customer questions and concerns via various channels, including phone, email, chat, and in-person.

They address and resolve customer problems, offering solutions and alternatives.

They ensure that customer issues are resolved and that customers are satisfied with the resolution.

They offer accurate and helpful information about products, services, and policies.

Taking orders: Representatives process customer orders and ensure they are accurately recorded.

Processing payments: They handle payments and billing for customer purchases.

Managing accounts: They review customer accounts, make necessary changes, and provide account information.

Maintaining records: They document customer interactions and actions taken to ensure accurate records.

Updating databases: They update customer information in company databases and systems.

Handling returns and complaints: They process returns and handle customer complaints.

Referrals: They may refer customers to supervisors or other specialists when needed.

Monitoring and evaluation: They may monitor customer feedback and performance metrics.

Education

May-2009

General Education Diploma Forest Park Christian High School Forest Park Ga

3.8 GPA • Member of Cheer Team, Work force development participant and member National Honor’s Society

Activities

Community involvement/Volunteering: Demonstrates a willingness to help others and commitment to a cause.

Team sports/Group activities: Demonstrates teamwork, communication, and discipline.

Creative arts (painting, writing, music): Highlights creativity, attention to detail, and potentially technical skills.

Cooking/Baking: Demonstrates creativity, problem-solving, and potentially time management skills.

Travel: Shows independence, curiosity, and a willingness to learn.

Technology-related activities (coding, graphic design): Highlights relevant skills and a forward-thinking approach.

Type 96 words per minute

Proficient with all software

Team player

Excellent time management skills

Conflict management

Public speaking

References

*Upon request

Contact this candidate