Multi-Unit Restaurant Operations Leader & Trainer

Ashley Lewis

Operations Executive Multi-Unit Restaurant Leadership Team Development Specialist

Tuscaloosa, AL 205-***-**** ***************@*****.*** EXECUTIVE PROFILE

Dynamic restaurant and operations leader with over 10 years of experience managing multi-million-dollar businesses, driving profitability, improving operational performance, and developing high-performing teams. Recognized for reducing labor and food costs, increasing health inspection scores, strengthening team culture, and delivering exceptional guest experiences. Proven expertise in operations management, payroll, recruiting, budgeting, inventory control, HR, and multi-location leadership.

Managed Operations Exceeding $6M Annual Revenue

Oversaw Teams Across Multiple Restaurant Locations

Reduced Labor & Food Costs Below Company Targets

Improved Health Inspection Score to 99

Expertise in Payroll, HR, Staffing & Operations

PROFESSIONAL EXPERIENCE

Operations Manager Glass Panda — Hoover, AL

November 2023 – Present

• Lead day-to-day operations for a high-volume business generating approximately $2M annually

• Oversee staffing, payroll, HR functions, inventory, scheduling, and operational compliance

• Drive customer satisfaction initiatives and team accountability

• Coordinate accounts payable/receivable, event planning, and restaurant openings General Manager Milo’s Hamburgers — Vestavia Hills, AL January 2022 – Present

• Direct operations for a $2.5M–$3M restaurant location

• Supervise and develop 23–25 team members while maintaining operational excellence

• Reduced labor costs to 17–18% against a 21% target

• Lowered food costs to 21–22% against a 27% target

• Improved health inspection score to 99 and reduced Steritech audit score from 16 to 2 Floor Manager Niki’s — Birmingham, AL

April 2020 – January 2022

• Supported operations for a $6M annual revenue location

• Managed inventory, staffing, scheduling, and team development

• Maintained high standards for customer experience and operational performance Operations Manager / Training GM Dairy Queen — Birmingham, AL March 2016 – March 2020

• Oversaw operations for 5 restaurant locations

• Managed staffing, inventory, training, financial reporting, and labor costs

• Led onboarding and development initiatives for managers and team members CORE LEADERSHIP SKILLS

Operations Leadership Multi-Unit Management Payroll & HR P&L Management Team Development Inventory Control

Budgeting & Forecasting Recruiting & Staffing Guest Experience Training & Coaching Labor Cost Analysis Strategic Planning EDUCATION & CERTIFICATIONS

Northside High School — Tuscaloosa, AL

ServSafe Certified Food Safety Certification Food Handler Certification