Direct Support Professional and Care Assistant

Shannon Rosario

Mount Ephraim, NJ ***** +1-908-***-**** ****************@*****.***

Willing to relocate: Anywhere

Work Experience

Direct Support Professional

Comfort keepers Bridgewater, NJ

March 2025 to Present

• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life

• Implemented individualized care plans based on clients' specific needs and goals

• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores

• Maintained accurate records of client progress, behaviors, incidents, and medical information

• Responded promptly to emergencies or crisis situations following established protocols

• Developed positive relationships with clients through active listening, empathy, and effective communication

• Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures

• Provided emotional support to individuals facing challenges or difficult situations

• Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds

• Closely monitored medication administration to ensure compliance with prescribed dosages and schedules

• Collaborated with families/guardians to develop personalized care plans that aligned with individual needs/goals

• Provided transportation and accompanied clients to appointments, errands, and social outings

• Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices

• Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/ preparation, and household management

Food Service Worker

Hampton by Hilton Clinton, NJ

August 2023 to April 2025

• Prepared and served food and beverages to customers in a timely and efficient manner

• Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas

• Followed proper food handling procedures to ensure safety and quality of products

• Assisted with inventory management by monitoring stock levels, rotating products, and restocking supplies as needed

• Collaborated with team members to ensure smooth operation of the kitchen during busy periods

• Provided excellent customer service by addressing customer inquiries, concerns, and special requests

• Adhered to company policies regarding portion control, presentation, and recipe adherence

• Cleaned workstations before, during, and after each shift to maintain a clean working environment

• Assisted in training new employees on food preparation techniques, safety protocols, and customer service standards

• Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment

• Handled customer complaints or issues promptly and professionally to ensure customer satisfaction was maintained at all times

• Ensured compliance with health codes regulations by following proper hygiene practices

• Maintained knowledge of menu items including ingredients used for accurate communication with customers

• Implemented cost-saving measures such as reducing waste through portion control initiatives

• Demonstrated strong teamwork skills by effectively communicating with colleagues during high-pressure situations

• Received positive feedback from customers for providing friendly and attentive service

• Collaborated with management to develop and implement new menu items or seasonal specials

• Maintained a clean and organized work area, ensuring all equipment was properly stored after use

• Followed proper safety protocols when handling kitchen equipment and tools

• Adhered to food safety regulations by monitoring temperatures of refrigerators, freezers, and food storage areas

• Demonstrated knowledge of dietary restrictions or allergies to accommodate customer needs

• Provided suggestions or recommendations to customers based on their preferences or dietary requirements

• Collaborated with colleagues to ensure smooth transitions between shifts for uninterrupted service

• Maintained a positive attitude during challenging situations while delivering exceptional customer service

• Trained new employees on company policies, procedures, and customer service expectations Pharmacy Technician

CVS Health Easton, PA

December 2017 to June 2022

• Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols

• Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply

• Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications

• Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions

• Verified prescriptions for accuracy before dispensing medications to patients, checking for appropriate dosages and drug interactions

• Operated computer systems to enter prescription information accurately into the pharmacy database system

• Assisted in the management of controlled substances according to state regulations, ensuring accurate record-keeping and reporting as required

• Educated patients on proper medication use including dosage instructions, potential side effects, storage requirements, and precautions

• Supported pharmacist in performing final checks on filled prescriptions before they were dispensed to ensure accuracy and patient safety

• Maintained a clean and organized work environment in accordance with regulatory standards such as USP <797> guidelines for sterile compounding practices

• Assisted customers at the front counter by processing payments for prescriptions using cash registers or point-of-sale systems

• Collaborated with insurance companies to obtain prior authorizations or resolve billing issues related to prescription claims

• Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills

• Assisted in the training and orientation of new pharmacy technicians, providing guidance on workflow processes and safety procedures

• Performed medication inventory audits to ensure accurate tracking of medications, minimizing waste and expiration of pharmaceuticals

• Demonstrated proficiency in using pharmaceutical software systems for tasks such as prescription processing, inventory management, and patient profile maintenance

• Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information during all interactions

• Achieved a XX% increase in efficiency by implementing streamlined workflows for prescription filling processes CNA HHA/Caregiver

Maximum healthcare Cherry Hill, NJ

June 2001 to 2017

• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility

• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques

• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed

• Followed infection control protocols to prevent the spread of diseases within the healthcare facility

• Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals

• Administered medications orally or topically according to physician orders while adhering strictly to dosage guidelines

• Performed basic first aid procedures in emergency situations until further medical help arrived

• Aided in physical therapy exercises prescribed by therapists to improve patient mobility

• Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs

• Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation

• Assisted in the implementation of individualized care plans for residents with chronic illnesses or disabilities

• Provided emotional support to residents and their families during difficult times, such as end-of-life care

• Maintained a clean and organized work environment by regularly restocking supplies and equipment

• Monitored vital signs and reported any changes or abnormalities to the nursing staff

• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste

Education

Ged

July 2004 to August 2004

Skills

Commercial Driving Courier Route Driving Merchandising Delivery Driver Experience Driving Sales Medical Terminology Typing Home Care Food Preparation Packaging Insurance Verification Hospital Experience Order Picking HIPAA Food Service Food Safety Pharmacy Technician Experience Microsoft Word Food Handling Warehouse Experience Shipping & receiving

Additional Information

Authorized to work in the US for any employer

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