District Multi-Unit Retail Operations Leader

PAOLA D. MONTERO

Alexandria, VA 703-***-**** ***********@*****.***

DISTRICT / MULTI-UNIT RETAIL LEADER

Accomplished retail leader with 15+ years of experience driving performance across multi-unit retail environments. Expert in recruiting, hiring, training, and developing store leadership teams while ensuring strong merchandising execution, inventory control, payroll management, and operational compliance. Known for hands-on leadership, data-driven decision making, and building customer-focused, high-accountability cultures. CORE LEADERSHIP & OPERATIONAL SKILLS

l Multi-Unit & District-Level Leadership

l Recruiting, Hiring & Onboarding

l Leadership Development & Succession Planning

l Sales, KPI & Trend Analysis

l Merchandising Strategy, Planograms & Execution

l Inventory Management & Shrink Reduction

l Payroll, Labor Forecasting & Scheduling

l Store Audits, Cash Control & Compliance

l Customer Experience & Service Excellence

l Safety, Loss Prevention & Risk Mitigation

l Cross-Functional & Field Leadership

l Remote, Independent & Contract-Based Work

l Fluent in Spanish

PROFESSIONAL EXPERIENCE

Visual Merchandiser (Multi-Store Support) Winston Retail January 2025 – Present

• Support multiple retail locations by executing corporate merchandising standards, planograms, seasonal sets, and resets.

• Partner with store managers to improve productivity, presentation standards, and customer experience.

• Perform detailed vignette maintenance, fixture organization, and store cleanliness to elevate brand standards.

• Identify inventory gaps, discontinued items, and execution risks; communicate findings to field leadership.

• Work independently in a remote, contract-based role while delivering detailed photo reporting and documentation. Dual Store Manager L’Occitane en Provence December 2018 – December 2022

• Oversaw daily operations for two locations, ensuring consistent execution of visual, operational, and customer service standards.

• Recruited, hired, trained, coached, and promoted Assistant Managers and Beauty Advisors into leadership roles.

• Analyzed sales trends, KPIs, and labor metrics to drive profitability and improve conversion.

• Managed payroll budgets, scheduling, and labor optimization to control costs while maintaining coverage.

• Conducted regular store audits and ensured cash handling accuracy, safety compliance, and shrink awareness.

• Maintained flat year-end budget despite an 80% traffic decline while sustaining a 45%+ conversion rate. Store Manager L’Oréal USA – Luxury Beauty Store (Clarksburg, MD) June 2018 – November 2018

• Increased sales volume by 53% in under five months through team coaching, merchandising execution, and client engagement.

• Managed staffing, scheduling, payroll, inventory control, and daily operations. Store Manager Luxury Beauty Store (Dawsonville, GA) February 2017 – May 2018

• Managed full store operations including recruiting, training, scheduling, payroll, and performance management.

• Achieved a $110,000 sales increase representing 34% year-over-year growth.

• Tripled email capture rate within one year through team coaching and customer engagement strategies. Store Manager Luxury Beauty Store (Woodbridge, VA) August 2010 – January 2017

• Opened and managed a high-end retail store from launch through sustained growth.

• Planned and executed merchandising campaigns, promotions, and visual standards.

• Maintained an average 30% conversion rate through strong sales leadership. Store Manager Kirkland’s Home (Woodbridge, VA) January 2006 – August 2010

• Promoted from Assistant Manager to Store Manager within five months based on performance.

• Managed payroll budgets, productivity, merchandising execution, and performance evaluations.

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