Remote Customer Service & Office Admin

Serenity Yurchick

Johnstown, PA 814-***-**** ********.********@*****.***

Administrative &. Office Professional

Resourceful and motivated administrative professional with proven experience in officemanagement, customer service, bookkeeping, and team coordination. Known for strong organizational skills, clear communication, and the ability to manage multiple priorities while ensuring efficient business operations and positive client relationships.

PROFESSIONAL EXPERIENCE

TNT Construction Services - Office Manager

2020 – Present

• Oversee daily operations, customer relations, and project documentation for a busy construction service.

• Manage bookkeeping, payroll, accounts payable/receivable, and financial record accuracy.

• Prepare cost projections, compile material lists, and coordinate vendor orders and deliveries.

• Schedule and align deliveries with inspections and weather conditions to prevent material loss or delay.

• Draft and manage contractual agreements with clients, ensuring timely and accurate payments.

•Submit permit applications and coordinate al follow-up inspections and documentation.

A Pool Guy - Administrative Assistant

2021 - 2023

Managed client communications, appointment scheduling, and bid coordination .

• Prepared estimates and assisted with pricing proposals for residential and commercial clients.

• Liaised with suppliers to obtain competitive pricing and coordinate material deliveries.

• Processed accounts payable and receivable, maintaining up-to-date financial tracking.

Provided customer supportthroughout project lifecycles, ensuring satisfaction and retention.

EDUCATION

Post University -B.S. in Business Administration (In Progress)

2023 – Present

Horizon North High School - Las Vegas, Nevada

Diploma, 1999

SKILLS

• Office & Operations Management • Customer Relations & Communication

• Bookkeeping / Payroll / AP & AR • Contract & Document Management

• Scheduling & Organization• Leadership & Team Coordination

• Problem Solving Reliable Motivated Team Player

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