Customer Support & Quality Assurance Assistant

ANGELA SADZI

Accra, Ghana +233-**-***-**** ************@*****.***

Professional Summary

Customer-focused professional with over five years of experience delivering excellent customer service, resolving customer inquiries, maintaining accurate records, and supporting daily business operations. Experienced in fast-paced environments requiring strong written communication, problem-solving, attention to detail, and multitasking. Proficient in Microsoft Office, Google Workspace, Canva, ChatGPT, and digital collaboration tools. A fast learner who enjoys helping customers, adapts quickly to new systems, and works effectively in remote environments while maintaining high standards of professionalism and customer satisfaction.

Core Skills

Customer Support

Written Communication

Problem Solving

Customer Satisfaction

Administrative Support

Email Management

Data Entry

Documentation & Record Keeping

Time Management

Multitasking

Attention to Detail

CRM (Basic Knowledge)

Google Workspace

Microsoft Office

Remote Collaboration

Professional Experience

Pharmacy Assistant Cymak Chemicals May 2024 – Present

Provide professional customer service by responding to customer questions and assisting with product selection.

Resolve customer concerns professionally while ensuring a positive customer experience.

Maintain accurate customer and inventory records.

Process customer requests efficiently in a fast-paced environment.

Prepare documentation while maintaining confidentiality.

Collaborate with colleagues to ensure timely customer service.

Quality Control Personnel Pintman Ghana Ltd. Jul 2019 – Jul 2023

Maintained detailed inspection records with exceptional accuracy.

Prepared quality reports for management review.

Collaborated across teams to resolve quality issues.

Managed multiple responsibilities while meeting deadlines.

Reduced customer complaints through quality assurance.

Factory Hand Juli Foods Ghana Ltd. Oct 2017 – Sep 2018

Assisted with inventory and documentation.

Maintained organized workspace.

Supported daily operations in a fast-paced environment.

Education & Certifications

Digital Skills Certificate – Jobberman Ghana (2025)

Soft Skills Certificate – Jobberman Ghana (2025)

Pharmacy Assistant Certificate – Phersons Health College (2022)

WASSCE – St. John's Grammar SHS (2019)

Technical Skills

Microsoft Office • Google Workspace • Gmail • Canva • Zoom • Google Meet • ChatGPT • Slack (Basic) • Microsoft Teams (Basic) • CRM (Basic Knowledge) • Internet Research • Digital File Management

Languages

English (Fluent) • Twi (Native)

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