Customer-Focused Service and Operations Specialist
Resume:
J S
Jessica Syniak
Professional Summary
Engaged and resourceful individual with a versatile background in customer-facing roles. Known for exceptional teamwork and strong work ethic, ready to leverage expertise to enhance guest satisfaction and operational efficiency.
Work Experience
Royal Alberta Museum, Mustard Seed - Greeter
Edmonton, AB
03/2026 - Current
SmartStyle - Hairstylist
Edmonton, AB
07/2022 - 10/2024
Golden Arrow - School Bus Driver
Welcomed visitors with friendly demeanor, enhancing guest experience and promoting positive atmosphere.
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Provided information about exhibits and programs, assisting guests in navigating museum offerings.
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Handled ticketing processes efficiently, ensuring smooth entry for all visitors.
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Coordinated with staff to manage crowd flow during peak hours, optimizing guest interactions.
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Answered customer questions and pointed individuals in right directions.
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Provided expert haircuts and styling using advanced techniques and tools.
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Consulted with clients to determine desired hairstyles and color treatments.
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Maintained cleanliness and organization of workstations and salon environment.
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Educated clients on hair care products and maintenance for optimal results.
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Processed payments, entering sales in register for prompt customer service.
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● Educated customers on products to maximize benefits. ********@*****.***
Edmonton, AB T5H2G4
Bold Profile
Skills
Suspicious activity monitoring
Special needs assistance
Positive attitude
Staff management
Relationship building
Product recommendations
Customer queries and response
Staff scheduling
Suspicious activity monitoring
Customer conflict de-escalation
Strong work ethic
Effective problem solving
Welcoming demeanor
Team player mentality
Education
03/2022
Reeves College
Edmonton, AB
Diploma: Social Media Marketing
Edmonton, AB
09/2013 - 06/2018
Sears Hair Salon - Manager
Edmonton, AB
01/2013 - 10/2014
Operated school bus safely, ensuring timely transport of students to and from school.
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Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
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Managed student behavior on bus, fostering a positive and respectful environment.
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Collaborated with school staff to coordinate transportation schedules and address concerns effectively.
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Supervised daily salon operations, ensuring exceptional customer service and satisfaction.
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Trained and mentored junior stylists, enhancing team performance and skill development.
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Implemented inventory management systems, reducing supply costs and waste.
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Developed promotional strategies to increase client retention and service sales.
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Maintained professional, organized, and safe environment for employees and patrons.
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Languages
English
Native or Bilingual
Volunteer work
Est Elle Academy of hair design. Free cuts for kids going back to school. References
Allison Robinson - 825-***-****
Sarah Mifflin - 825-***-****
Glorianne Marshall - 587-***-****
10/2004
Est Elle Academy of Hair Design
Edmonton, AB
Diploma: Cosmetology
01/2003
Fort Saskatchewan High School
Fort Saskatchewan, AB
High School Diploma
Recipient of [Award Name], [Semester,
Year]
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Member of [Barvinok Ukrainian
Dance], [1988] to [2003]
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Certifications
● Licensed Hairstylist - June 2007
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