Automotive Office Manager & Billing Lead

Ashley Bennett

Covington, GA ***** 678-***-**** ***********@*****.***

Professional Summary

Detail-oriented and results-driven Office Manager with over 12 years of hands-on experience overseeing daily business operations, personnel management, billing, and accounting support in the automotive industry. Proven track record in optimizing administrative workflows, managing shop operations, handling repair invoicing, and supervising staff. Strong foundation in accounting principles, high-level customer service, and organizational leadership. Professional Experience

Gray Motor Co.

Office Manager 2014 – 2026

● Operations & Administration: Managed day-to-day administrative and clerical operations of the dealership and repair facilities, ensuring full compliance with company policies and smooth workflow across departments.

● Personnel Management: Supervised, onboarded, and trained administrative staff and service department personnel, driving team performance and fostering a collaborative work environment.

● Financial & Billing Operations: Oversaw automotive repair shop invoicing, customer billing, accounts payable/receivable, and routine bookkeeping to ensure accurate financial reporting.

● Customer Relations: Resolved complex customer inquiries and claims, maintaining high satisfaction standards and positive vendor/client relationships.

● Inventory & Records: Maintained meticulous digital and physical filing systems for vehicle titles, sales contracts, inventory logs, and service records. Education & Training

● Coursework in Accounting 2002 – 2004

Completed 2 years of targeted coursework focused on accounting principles, financial bookkeeping, and business administration.

● High School Diploma 2002

Key Skills

● Management & Leadership: Staff Supervision, Workflow Optimization, Onboarding & Training

● Financial & Accounting: Invoicing & Billing, Accounts Payable/Receivable, Bookkeeping

● Automotive Industry Knowledge: Repair Invoicing, Dealership Operations, Customer Claims Management

● Software & Tools: Microsoft Office Suite (Excel, Word), Automotive Management Systems, Billing Software

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