Customer Care Supervisor & Data Analyst
Resume:
SKILLS
Data-entry,
project
Management,
CRM
knowledge,
Data analysis,
Software
proficiency,
adaptability
and soft
interpersonal
skills
(Experienced)
REFERENCES
Letisha Brown
Key bank
********@*******.***
Krystal Carr
Catholic Charities
*********@*****.***
Wendy Casey
Bob Lanier School program
*********@*****.***
PROFESSIONAL SUMMARY
Skilled in training and developing staff, implementing quality assurance programs, and leveraging customer feedback to drive continuous improvement initiatives. Strong leadership and communication skills, capable of managing complex customer interactions while fostering a positive team environment. EMPLOYMENT
Supervisor Customer Care Service
Iqor Buffalo, New York
Dec 2024 - Present
Supervises, supports and ensures the highest quality of customer service. Provides customer service team with good communications and keep them informed of changes within the company.
Provides CSA support by providing coverage during holidays, absenteeism, periods of high workload.
Holds team meetings with clear objective that each staff member is clear on. Prepares daily, weekly, monthly and quarterly data as required. Customer Service / Behavior Health
Catholic Charities Buffalo, NY
Apr 2021 - Nov 2024
Provide Customer service for families being treated by providers. Office management. working close with the doctors and counselors. Scheduling appointments.
Providing Medication.
Handling patients payments, weekly bank deliveries, Bridge between patients, doctors and pharmacies.
EDUCATION
Erie Community College
Applied Science Associates Degree Buffalo, New York Sep 1997 - Jun 2001
Applied science integrates scientific theory with hands-on experience. Studied Early Childhood Education.
SHENNEL SERVICE
CUSTOMER SERVICE
****************@*****.*** 716-***-**** 19 Benwood Avenue Buffalo United States
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