Customer Support Specialist - Admin Operations

Pooja Batish

Calabasas, CA 818-***-**** *************@*****.***

Professional Summary

Customer Support Professional with 8+ years of experience managing client communications, resolving inquiries, and ensuring high levels of customer satisfaction. Skilled in handling high-volume email and chat support, CRM tools, and administrative coordination. Proven ability to improve response efficiency and maintain strong client relationships. Seeking to contribute to a customer-focused organization in the insurance or service industry.

Core Skills

Customer Support (Email/Chat/Phone) CRM Tools (Salesforce, HubSpot – Basic) Conflict Resolution

Data Entry & Documentation Scheduling & Calendar Management Microsoft Office Google Workspace Communication & Problem Solving

Professional Experience

Assistant Office Manager – Falcon Immigration & Education Consultant (2014–2018)

• Managed 40+ daily client interactions via email and phone, ensuring timely resolution of inquiries

• Coordinated documentation and application processes with high accuracy and compliance

• Improved workflow efficiency by organizing records and tracking systems Admin/HR/Office Manager – Altus Immigration & Educational Consultants Pvt. Ltd. (2011–2014)

• Supported recruitment, onboarding, and employee records management

• Responded to client queries and provided service support, ensuring satisfaction

• Maintained documentation and improved internal coordination processes Office Assistant – Gian Sagar Educational & Charitable Trust (2008–2011)

• Provided administrative and scheduling support for academic teams

• Managed records, communications, and coordination tasks Customer Support Representative – ICICI Bank Ltd (2006–2007)

• Handled customer inquiries related to banking services and accounts

• Resolved issues efficiently while maintaining professionalism and accuracy Additional Experience

• Practiced remote customer support simulations including email/chat handling

• Managed Excel data tracking and reporting tasks

• Organized virtual scheduling and inbox management Education

MBA – Human Resources & Marketing (2010)

PGDCA (2006)

B.Sc (2005)

Additional Information

• Open to full-time remote roles Comfortable with U.S. time zones

• Fast learner with strong attention to detail and adaptability

• Familiar with AI tools like ChatGPT for productivity

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