Experienced Lock Technician and Store Manager

David Satterthwaite

**** ***** ***. **** ***, Downers Grove, IL 60515 847-***-****

SUMMARY

Detail-oriented field professional with 35+ years of hands-on experience assessing, diagnosing, and documenting the condition of doors, locks, hardware, and security systems across commercial and residential properties. Skilled at conducting on-site inspections, identifying defects and safety issues, and producing clear, accurate documentation for customers and employers. Strong background in independent scheduling, site visits, and work order management, combined with a proven record of reliability, punctuality, and professional customer service that translates directly into thorough, timely property inspections for insurance and mortgage purposes.

CORE SKILLS

• Commercial & residential locksmith service

• Lock installation and repair

• Rekeying and master key systems

• Door closers, panic hardware, and exit devices

• Key cutting and lock troubleshooting

• Customer service and work order management

• Store management and team leadership

WORK EXPERIENCE

Lock Technician — Anderson Lock Inc., Des Plaines, IL

2016 – 2025

• Provided commercial and residential lock service, including rekeying, lock installation, and door hardware repair.

Lock Technician — Suburban Lock Inc., Westmont, IL

2003 – 2010, 2011 – 2012

• Performed lock installation, repair, and service for commercial and residential customers.

Lock Technician — Todd's Locksmith, Chicago, IL

2000 – 2003

• Performed lock installation, repair, and service for commercial and residential customers.

Lock Technician — PHS Locksmith, Oak Park, IL

1998 – 2000

• Performed lock installation, repair, and service for commercial and residential customers.

Store Manager — White Hen Pantry, Forest Park, IL

1989 – 1998

• Managed daily store operations, supervised staff, and provided customer service.

Contact this candidate