Operations and Talent Acquisition Leader
Resume:
Catalina Freeny
Palmdale, CA 330-***-**** ********.******@*****.***
Professional Summary
Knowledgeable and dedicated professional with extensive experience spanning operations management, talent acquisition, sales, and customer relations. Proven track record of driving business growth, building lasting client rapport, and cultivating strong cross-functional partnerships. Skilled in staff training, process optimization, employee scheduling, and crisis management with a sharp focus on quality, efficiency, and team engagement. Fluent and literate in English and Spanish. Core Competencies & Functional Expertise
Talent Acquisition & HR Operations
• Full-Cycle Recruitment: Partnered with recruitment teams and HR leadership to align hiring strategies with organizational goals and achieve high-volume staffing targets.
• Candidate Pipeline & Analytics: Monitored end-to-end recruitment pipelines and analyzed key performance metrics (time-to-fill, disqualification variables) to optimize hiring workflows.
• Sourcing & Employer Branding: Spearheaded localized recruitment campaigns and hiring events while leveraging platforms like Indeed and Glassdoor to build pipelines of top-tier talent.
• Onboarding & Offboarding: Facilitated the full-cycle employment process by developing salary proposals, administering skill evaluations, and overseeing critical new-hire documentation.
Operations & Team Leadership
• Crisis Operations Management: Direct operations and volunteer coordination for a large-scale crisis response initiative serving a community of 15,000 soldiers, families, and civilians.
• Process Optimization: Developed and implemented streamlined back-of-house procedures that drastically increased processing efficiency and minimized backlogs.
• Regulatory Compliance: Ensured strict, 100% compliance with Department of Defense (DoD), host-nation, and CDC guidelines across daily operations.
• Team Development & Supervision: Supervised, trained, and mentored staff and volunteers, implementing targeted programs to enhance product knowledge and elevate service standards.
• Financial & Data Oversight: Handled daily cash reconciliations, calculated production costs for profit margins, and maintained accurate tracking records and operational metrics for leadership.
Client Relations, Sales & Procurement
• Account Management & Sales Growth: Managed inside sales operations across international territories, proactively servicing portfolios and generating new business to meet corporate targets.
• Procurement & Negotiation: Sourced and qualified potential bidders, negotiated supplier contracts, and placed accurate purchase orders to optimize budgetary efficiency.
• Customer Retention & Loyalty: Delivered high-level customer care, resolved complex complaints with diplomacy, and hosted community outreach events to boost brand engagement.
• Vendor & Partner Collaboration: Maintained high-value vendor and client relationships through proactive communication and coordinated logistics to ensure smooth delivery schedules.
Professional Experience
• Volunteer Lead - COVID-19 Response Team Department of the Army (USAG Wiesbaden) 12/2020 – 06/2022
• Back End Assistant Manager Wiesbaden Community Thrift Store (USAG Wiesbaden) 05/2022 – 07/2023
• Boutique Manager Lariats & Lace 01/2017 – 10/2018
• Talent Acquisition Specialist VXI Global Solutions 01/2014 – 08/2015
• Sales / Purchasing Representative Purolator EFP 10/2008 – 06/2009
• Senior Inside Sales Representative Selecta Products Inc. 02/1996 – 04/2007
Technical & Language Skills
• Languages: Fluent Bilingual (English & Spanish)
• Tools & Systems: CRM Databases, Applicant Tracking Systems (ATS), Glassdoor, Indeed, Procurement & Inventory Software, MS Office Education & Professional Development
• Certification in Business Administration Santa Barbara College – Bakersfield, CA
• Coursework in Human Resources University of Maryland Global Campus
• Coursework in Business Administration Houston Community College – Houston, TX
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