Guest Experience Concierge - Interview Request

Noreen Connelly

Guest Experience Concierge

******.*****@*****.*** +1-954-***-**** Oakland Park, 33334, FL SUMMARY

Dynamic Guest Experience Concierge with extensive front desk experience and over 10 years in customer service roles. Demonstrated ability to enhance resident satisfaction at AKAM Associates by managing reservations and maintaining high standards of cleanliness. Proven track record in effective communication and problem-solving, having overseen property management operations and marketing initiatives at Equity Residential. Committed to delivering exceptional service and fostering strong relationships, ready to bring unique talents to improve guest experiences.

WORK EXPERIENCE

Front Desk Receptionist/Admin Assistant CBHT AKAM Associates, Inc 06/2022 – Present, Fort Lauderdale

Monitored vendor and guest parking while enforcing community rules and regulations. Collaborated directly with the property manager and maintenance director to ensure all property requisitions were met.

Addressed past due balances and implemented effective solutions for overdue maintenance payments. Managed all incoming and outgoing packages, ensuring their secure scanning and distribution for residents.

Coordinated all party reservations while ensuring rooms maintained high cleanliness standards. Delivered exceptional customer service, fostering strong relationships with residents and coworkers. Certified Behavioral Health Technician Boca Recovery Center 06/2021 – 06/2022, Pompano Beach

CBHT Boca Recovery Center

09/2020 – 06/2021, Pompano Beach

Monitored and reported on client behaviors with 15-minute check-ins. Transported clients to various appointments and needs. Provided support to clients with 12-step program information and skills, including UA screenings. Conducted property searches to assist clients.

Facilitated AA and NA meetings as needed.

Utilized skills to effectively manage and block against Treatment Against Medical Advice (AMA). Leasing Director Equity Residential Properties

01/1994 – 12/2012, Fort Lauderdale

Oversaw traffic renewals and move-ins for 757 units, ensuring a smooth onboarding process. Coordinated innovative marketing programs and promotional events to attract new residents. Conducted market research to analyze competitive property offerings. Scheduled and led pricing strategy calls to optimize revenue. Ensured compliance with E-League standards for all operations. Completed rehabilitation processes from 2005 to 2008, enhancing property value. EDUCATION

Bachelor's in Science Florida Atlantic University

04/1992 – 04/1996, Boca Raton

SKILLS

Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Office, Typing, Sales, Computer skills, Front Desk, Office Management, Microsoft Word, Social Work, Mental Health Counseling, Communication skills, Special Education, Individual / Group Counseling, Conflict Management, Property Management Training, Crisis Intervention, Group Therapy, Intake, Motivational Interviewing, Meeting Facilitation, Behavioral Health, Organizational Skills, Addiction counseling, Program Development, Marketing, Customer service, Vital signs, Child & Family Counseling, Intake Experience, Applied Behavior Analysis, Leadership, Behavioral Therapy, Human Resources, Case Management, Hospitality, Front Desk Operations, Complaint Handling LANGUAGES

English

CERTIFICATES

CBHT BLS CPR HHA HIV CRISIS MGMT

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