Communications & Administrative Specialist

YOLANDA C. MILLER

Wilmer, TX • 972-***-**** • *********@*******.***

OBJECTIVE

Motivated communications and administrative professional seeking a role with a well-established organization where I can apply my strengths, grow professionally, and contribute meaningfully to organizational goals.

PROFESSIONAL EXPERIENCE

Communications Specialist

City of Dallas – Mayor & City Council 2015–2025

• Managed high-volume phone lines, screened inquiries, resolved citizen concerns, and provided accurate information.

• Maintained Council Member calendars; scheduled, confirmed, and coordinated meetings and events.

• Drafted correspondence including letters, proclamations, recognitions, and memorandums.

• Planned and executed town halls, neighborhood meetings, and community outreach events.

• Updated district website with news, agendas, and public information.

• Monitored and managed district social media; created graphics, newsletters, talking points, and press releases.

• Submitted and tracked service requests; ensured follow-up with departments and constituents.

• Maintained district databases, contact lists, and community pilot office operations.

• Processed and prioritized incoming mail; prepared responses as needed.

• Coordinated travel arrangements; reconciled travel and purchase cards; ran budget reports.

• Completed open records requests and maintained filing systems per retention guidelines.

• Represented the Council Member at events and meetings.

• Prepared board and commission nomination memos.

Processing Services

Atlas General Agency 2010–2013

• Processed new business applications, renewals, and change requests with accuracy and efficiency.

Administrative & Accounting Support (Temp Assignments) Delta Dallas 2006–2008

• Supported accounts payable, billing, customer service, help desk, invoicing, general ledger, equipment booking, and data entry.

Administrative Assistant / Receptionist / Accounts Payable Clayton Group Services – Dallas, TX 2002–2006

• Processed invoices, routed calls, managed mail, and maintained office supplies.

• Assisted with payroll, employee files, petty cash reconciliation, and IT database updates.

• Performed data entry, scanning, filing, and server backup support.

• Created Visio drawings, prepared reports, coordinated travel, and trained staff on software tools.

SKILLS

• Communication & customer service

• Social media management

• Project coordination

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Confidentiality & discretion

• Multitasking & organization

• Interdepartmental collaboration

• AI tools: ChatGPT, Copilot AI, ChatOn AI

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