Customer Service & Sales Associate

Nicole Reyes

**** * ******* ***, ********, AZ ***38

480-***-**** *************@*****.***

Professional Summary

Results-driven and adaptable professional with over 4 years of experience spanning automotive sales, healthcare support, and customer service. Demonstrated success in exceeding sales targets, improving customer satisfaction, and supporting patient care operations. Strong communicator with the ability to build trust, manage multiple priorities, and perform efficiently in fast-paced environments. Core Competencies

• Customer Relationship Management (CRM)

• Sales & Closing Techniques

• Patient Care & Behavioral Support

• Administrative & Front Desk Operations

• Conflict Resolution & De-escalation

• Multitasking & Time Management

• Insurance Verification & Scheduling

• Microsoft Office (Word, Excel, Outlook)

• HIPAA Compliance & Confidentiality

Professional Experience

Automotive Sales Associate – Valley Auto Dealership – Wenatchee, WA (March 2024 – January 2025)

• Exceeded monthly sales quotas by building strong customer relationships and trust

• Guided clients through the full sales cycle including selection, test drives, and financing

• Maintained in-depth knowledge of inventory and promotions to effectively upsell

• Generated repeat business through follow-ups and referrals

• Consistently recognized for strong communication and closing skills Behavioral Health Technician (BHT) – Desert Wellness Behavioral Health – Tucson, AZ (August 2023 – March 2024)

• Provided direct patient care in a structured behavioral health setting

• Monitored patient behavior, safety, and emotional well-being

• Assisted in therapeutic group sessions and daily activities

• De-escalated crisis situations using professional intervention techniques

• Maintained accurate documentation to support treatment plans Medical Receptionist – Sunrise Family Clinic – Tucson, AZ (January 2023 – August 2023)

• Managed front desk operations including scheduling, check-in/out, and phone systems

• Verified insurance and processed patient information with accuracy

• Ensured compliance with HIPAA and confidentiality standards

• Provided exceptional patient service in a fast-paced clinic environment

• Supported providers with administrative and coordination tasks Retail Sales Associate – Target – Wenatchee, WA (June 2022 – January 2023)

• Delivered high-quality customer service in a busy retail environment

• Assisted customers with product selection and issue resolution

• Maintained store organization and merchandising standards

• Processed transactions accurately using POS systems

• Collaborated with team members to meet daily sales goals Customer Service Representative – Amazon Fulfillment Center – Phoenix, AZ (February 2021 – June 2022)

• Handled high-volume customer inquiries via phone and chat

• Resolved order issues, returns, and complaints efficiently

• Maintained high satisfaction ratings through professionalism

• Met performance metrics including response time and resolution rate

• Demonstrated strong problem-solving and communication skills Education

Strayer University – Bachelor of Science in Criminal Justice (In Progress) Additional Information

Available for flexible scheduling including evenings and weekends. Strong work ethic with a commitment to professional growth and excellence.

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