Retail Training & District Supervision Specialist
Resume:
ABBY M. HOYECKI
Peyton, CO. *****
********@*****.***
OVERVIEW
As a trainer I have a pivotal responsible for supervising and developing a team of 12 Team Leads and 33 Merchandisers. I ensure that all team members are well-trained and equipped to perform their duties effectively. I also serve as the primary point of contact for employees and in resolving issues with customer store directors and Safeway contacts to ensure that all parties are informed and aligned on goals and expectations.
RELATED EXPERIENCE
District Peer Trainer, SAS Retail Services LLC. Colorado Springs, CO
November 2023 – Current
Responsible for supervising and developing a team of 18 Team Leads and 33 Merchandisers. Ensure that all team members are well-trained and equipped to perform their duties effectively. Act as the primary point of contact for employees, addressing and resolving any issues that arise. Work closely with primary customer contact, and store directors to remedy any concerns and maintain positive relationships.
Excellent communication and interpersonal abilities.
Ability to work collaboratively with diverse teams.
Knowledge of merchandising and schematic processes.
Proven experience in a supervisory or training role.
Strong problem-solving and decision-making skills
Specialist Agency Services Sr., Progressive, Colorado Springs, CO
June 2010 – February 2022
Resolve customer and agent questions and concerns with regards to existing and new policies. Work in a team environment to effectively and efficiently resolve policy concerns. Support special agency projects. Support one-on-one and group training efforts.
Experienced CSR with in depth knowledge of FAO and Policy Pro.
As a team lead, coordinate team huddles, meetings, and one-on-one mentor sessions.
Develop and administer training material for team huddles, team meetings, and one-on-one sessions.
Selected for PAL Up Staffing training team. Provided agency training support for the FAO platform.
Supported agent roll out for the new FAO system. Assisted team members and agents with new software features and provide additional assistance and support.
Developed and administered custom training material to train new Supervisors in FAO.
Selected for multiple specialty agent call out projects.
Manager, American Door Company, Colorado Springs, CO
May 2004 – January 2010
Managed a team of five employees through all aspects of acquisition, delivery, and cost for simultaneous customer projects. Provided project management, general accounting, payroll, budgeting, scheduling, and Human Resources.
Managed payroll, benefits, drug testing, new hire orientation, and on the job training.
Met with customers for job timelines, quote questions, product review, project progress, and concerns.
Oversaw product quality, cost control and ensured an on time delivery.
Contact this candidate