Telecom Pre-Sales Solutions Architect

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KENT M. GEORGE

Castle Rock, Colorado 720-***-**** *************@*****.*** https://www.linkedin.com/pub/kent-george/1/b94/595 Summary

Experienced Pre-Sales Engineer and Solutions Architect with over 25 years in telecommunications, network engineering, and customer-facing, trusted advisor-ship and technical consulting. Delivered fiber transport, Ethernet, Wireless, IP, Voice, SD-WAN and SASE solutions in support of Enterprise, mid-market, Channel and Carriers Customer, supported over 50 strategic reseller partners, lead 300+ Customer Presentations, and contributed to RFP/RFI response with a high solution acceptance rate. Certified in Cisco (CCNA/CCDA), Fortinet (NSE 1–3), and MEF, with a proven ability to align complex architectures with customer requirements and strategic business goals.

Skills

• Solution Architecture & Network Design

• Pre-Sales Technical Support & Consultation

• Fiber Optic & Transport Network Engineering

• Customer Relationship & Account Management

• Telecommunications Engineering & Infrastructure

• Voice over IP (VoIP) & Unified Communications (UC)

• Cross-Functional Team Collaboration

• SD-WAN / SASE / Network Security Solutions

• Technical Training & Product Demonstrations

• RFP / RFI Response & Technical Proposal Writing

• Channel Partner Enablement & Sales Engineering

• Project Management & Network Lifecycle Planning

Experience

SR. PRE SALES ENGINEER / CUSTOMER SOLUTIONS ARCHITECT 3 11/2025 - PRESENT Telesystem Communications

• Support multiple strategic reseller partners within the Alliance Channel Partner program, driving solution adoption across voice, Data Access, Transport, IoT, Wi-Fi 6 / 7 and Network Security portfolios.

• Design and assess WAN/LAN architectures for enterprise accounts, improving network efficiency and enabling secure deployment of Fiber Access solutions, SD-WAN, SASE, and Core/Edge fiber transport solutions.

• Delivered multiple technical customer presentations and product trainings to Channel Partners and enterprise clients, contributing solution certification and post-training implementation success.

• Engineered diverse high-speed transport solutions, including 10/40/100GbE and IP transit interconnects, supporting 99.999% uptime across multi-site deployments and disaster recovery plans.

• Collaborated with networking vendors including, Cisco Meraki, Fortinet, BigLeaf, Cisco Meraki, and Cradlepoint IoT Gateways, to implement vendor managed WiFi, fixed wireless, and cybersecurity solutions. SR. DATA CENTER ENGINEER – MOBILE SWITCHING OFFICE – AURORA, CO 04/2025 – 11/2025 Verizon Wireless Communications

• Responsible for ongoing physical maintenance, physical and network security for the Colorado region Verizon Wireless MSC / Data Center locations.

• Coordinated with fiber provider Network Operations and Field teams in support of fiber cuts and large-scale transport network outages and service expansion.

• Supported 24/7 Data Center – MSC, Cellular Network Operations.

• Responsible for ongoing Cellular Switch and Cell Site and Switching component software maintenance and upgrades.

• Worked directly with Field and Network Operations teams to support new Cell Site deployments, maintenances and 4G to 5G technology migrations.

• Maintained and supported regular power failure and ongoing physical environmental testing and maintenance of Data Center cooling, power and facility maintenance.

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TECHNICAL ACCOUNT DIRECTOR – STRATEGIC CARRIER SALES TEAM 09/2023 - 02/2025 Zayo Communications

• Supported over 30 strategic carrier accounts, including Verizon Wireless and Wireline, by delivering tailored technical advisement that enhanced B2B fiber connectivity adoption by 22%.

• Spearheaded network architecture design and feasibility assessments for 100+ client projects annually, improving deployment timelines by 18% across metro and long-haul transport systems.

• Managed cross-functional teams in delivering risk-analyzed connectivity proposals, resulting in a 95% approval rate during pre- sales architectural review sessions.

• Collaborated in 40+ customer-facing presentations per year, securing buy-in on customized fiber solutions and generating a 20% increase in strategic project wins.

• Maintained high-value client relationships through consistent account engagement, contributing to a 98% retention rate and enabling recurring multi-site network expansions.

SR. CELL SITE / FIBER TRANSPORT ENGINEER 02/2023 - 09/2023 Verizon Wireless Communications

• Designed and delivered 100+ 4G/5G cell sites annually, including front haul and backhaul fiber optic transport systems supporting high-capacity mobile deployments.

• Facilitated RF-to-field engineering integration during 4G-to-5G transitions across LTE, CBRS, C-Band, and mmWave projects, reducing implementation errors by 30%.

• Interpreted and translated RF specifications into final equipment layouts, enabling successful service migrations and infrastructure upgrades across 75+ active sites.

• Collaborated with engineering and field teams to develop fiber diversity and redundancy plans, improving network availability by 99.9% for multi-carrier systems.

• Managed end-to-end network documentation using Granite, CND, and Google Suite, streamlining project workflows and IP provisioning across 200+ deployments.

SR. PRE SALES DATA NETWORK CONSULTANT / CUSTOMER SOLUTIONS ARCHITECT 3 04/2015 - 02/2023 AT&T Communications

• Supported over 50 strategic reseller partners under the AT&T Alliance/ACC program, driving solution adoption across voice, Data Access, Transport, IoT, and Security portfolios, resulting in a 20% increase in partner-driven revenue.

• Designed and assessed WAN/LAN architectures for 100+ enterprise accounts annually, improving network efficiency and enabling secure deployment of SD-WAN, SASE, and Core/Edge fiber solutions.

• Delivered 30+ technical presentations and product trainings to Alliance Channel Partners and enterprise clients, contributing to a 25% increase in solution certification rates and post-training implementation success.

• Engineered diverse high-speed transport solutions, including 10/40/100GbE and IP transit interconnects, supporting 99.99% uptime across multi-site deployments and disaster recovery plans.

• Collaborated with vendors, Cisco, Fortinet, Palo Alto, and Cradlepoint IoT Gateways, to implement AT&T-certified managed WiFi, Fixed Wireless, and Cybersecurity solutions, reducing client risk exposure by 35%. SR. PRE-SALES ENGINEER IV – NORTH AMERICAN CARRIER TEAM - WHOLESALE MARKETS 10/2007 - 04/2015 Level 3 Communications

• Delivered pre- and post-sales network engineering support for 80+ client projects annually, increasing solution closure rates by 30% through technical design validation and feasibility assessments.

• Reviewed and responded to 60+ RFIs/RFPs per year, influencing product strategy and securing $3M+ in awarded contracts by aligning technical capabilities with client requirements.

• Managed dedicated transport and Layer 2/3 service implementations, including diverse 10–100GbE, EVPL, VPLS, and IP/VPN solutions, contributing to a 99.9% network uptime SLA.

• Maintained and expanded relationships with 15+ major Carrier accounts, achieving 100% monthly sales quota attainment through strategic engagement and service development.

• Managed cross-department collaboration across sales, operations, finance, and engineering to accelerate project delivery timelines by 20%, while also training and mentoring 10+ new team members annually.

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SENIOR LAB PRODUCT TEST ENGINEER – VOIP / DATA 11/2005 - 10/2007 Level 3 Communications

• Managed cross-functional project teams in the design and implementation of CALEA-compliant network surveillance systems, ensuring 100% regulatory adherence across 15+ law enforcement initiatives.

• Deployed and configured Verint Stargate and Lincoln/Pen Link mediation platforms, completing full VoIP wiretap enablement for T1.678v2 and Title 3 surveillance on Level 3, SONUS, and BroadSoft infrastructures.

• Engineered and validated SIP/RTP VoIP environments using SONUS GSX, ACME SBCs, and SIPp test engines, reducing service deployment time by 30% across multi-site projects.

• Executed end-to-end wiring, configuration, and turn-up of Layer 2/3 switches, routers, proxy servers, and SONET/TDM equipment across 10+ data centers, enabling carrier-grade connectivity.

• Authored over 50 technical documents, including engineering design specs, test plans, and analysis reports, accelerating internal approvals and enhancing cross-team delivery coordination by 25%. SR. VOIP / VOICE PROJECT ENGINEER 3 06/2005 - 11/2005 Level 3 Communications

• Directed technical project planning and feasibility analysis for 20+ enterprise initiatives annually, reducing launch delays by 35% through early-stage risk mitigation.

• Reviewed and approved engineering designs, test plans, and analysis reports across multiple network augmentation projects, enhancing cross-team accuracy by 25%.

• Evaluated 30+ vendor RFI/RFP submissions to guide network infrastructure decisions, contributing to a 15% reduction in CAPEX through optimized equipment selection.

• Supported full product life cycle by collaborating with product, sales, and operations teams, improving go-to-market readiness for new services by 20%.

• Maintained executive-level alignment with Director, VP, and C-suite stakeholders, ensuring 100% adherence to project scope and delivery timelines.

SENIOR PROJECT DESIGN ENGINEER 4 – PROJECT ENGINEERING 07/2001 - 02/2005 Qwest Wireless Communications

• Managed cross-functional product development and documentation for 10+ FCC-compliant services, coordinating engineering, sales, marketing, and operations teams to reduce time-to-launch by 25%.

• Managed deployment of E911 Phase I/II, TTY, and CALEA wiretap systems, ensuring 100% federal compliance and supporting 20+ public safety agencies and LEAs.

• Oversaw nationwide implementation of AGPS-enabled handsets and Mobile Positioning Centers, improving PSAP location accuracy by 40% across wireless networks.

• Directed feasibility analysis and Beta trials for Lucent and Ericsson CDMA EVDO/EVDV rollouts, reducing roaming and churn- related CAPEX by 15% through OTA provisioning technologies.

• Evaluated RFI/RFP responses and aligned go-to-market strategies for emerging 3G 1xRTT product standards, accelerating executive decision cycles by 30%.

TIER 2 PRE-SALES ENGINEER / TECHNICAL SALES SUPPORT – SE II 11/2000 - 07/2001 SBC Telecom – Southwestern Bell Companies

• Supported sales teams in delivering tailored telecom solutions to over 30 enterprise clients, driving a 20% increase in customized network deployments.

• Engineered LAN/WAN designs for high-profile accounts including Denver Broncos, Lay-Z-Boy, and DCPA, deploying Frame Relay, SONET OC3–OC192, and fiber-optic transport systems.

• Collaborated with Sales and Engineering teams to develop and present 15+ fiber architecture proposals, enabling multi-site collocation and metro access expansion.

• Facilitated communication across engineering, sales, and provisioning units, reducing provisioning cycle time for POTS, VPN, and DSL services by 25%.

• Designed and supported inter/intra-state solutions using DSL, ISDN, ATM, and CPE integration, resulting in 99.9% service reliability across customer installations.

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WNOC MANAGER - TIER 2 WNOC WIRELESS NETWORK ENGINEER /SYSTEMS SPECIALIST SUPERVISOR 09/1999 - 10/2000

U.S. West Wireless

MANAGER, ADVANCED DSL PROVISIONING / NETWORK ENGINEERING TEAM SUPERVISOR 03/1998 - 03/1999 Rhythms Net-Connections - Englewood, CO

SR. RECONCILIATION CONTROL REPRESENTATIVE 11/1993 - 06/1998 Nextel Communications - Denver, CO

OWNER/PRODUCER 11/1993 - 06/1998

Action Sports Productions LLC - Denver, CO

ACCOUNT MANAGER 04/1997 - 03/1998

PAQ-Source - Denver, CO

SATELLITE CONTENT ENGINEER 04/1994 - 09/1996

Jones Inter-Cable - Englewood, CO

Education

Level 3 Communications - Emerging Leaders Program - 01/2013 University of Denver – University College - Master's degree Telecommunications Technology Engineering & Management, 01/2010 University of Colorado, Metro State University - Denver, CO BA Technical Communications, Management, Marketing, 01/1997

• Denver Bronco's Professional Football Team - 1995 -‘96 Seasonal Internship, Video, Communications and Public Relations Dept.

• Certified Member, Greenwood Village, Colorado Police Dept., Citizens Academy.

• Master of Ceremonies speaker for professional sporting events, pre-game and halftime shows.

• NFL / Denver Bronco's Professional Football Club, IFL / Colorado Crush indoor Football League and MLS / Colorado Rapids Professional Soccer teams.

Certifications

• Lucent CDMA / W-CDMA – CDMA / CDMA-2000, 06/00

• TIA-41 SS7 Certification, 11/00

• Ericsson CDMA EWP-50 / 100 RBS / BSM Certifications, 02/01

• Cisco Certified Network Associate (CCNA), 11/01

• Cisco Certified Design Associate (CCDA), 06/02

• CIENA Carrier Ethernet Associate (CE-A), 04/11

• SIP School Certified Associate (SSCA) Certified - TIA VoIP, 05/15

• Metro Ethernet Forum – (CECP 1.0), 12/14

• Alcatel-Lucent (NRS-1), 01/16

• Fortinet Network Security - NSE 1 - Certification, 01/26

• Fortinet Network Security - NSE 2 - Certification, 02/26

• Fortinet Network Security - NSE 3 - Certification, 04/26

• Fortinet Network Security - NSE 4 - Certification, Pending Completion

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Technical Skills

• Network & Solution Architecture: SD-WAN / SASE, LAN/WAN design, MPLS, VPLS, IPVPN, Ethernet (E-Line, E-LAN), IP Peering & Transit, network lifecycle planning, redundancy and diversity design, QoS/CoS, network feasibility analysis, Dark Fiber, GPON, OTU, 10G/40G/100G/400G, DWDM/CWDM, Metro and Long-Haul transport

• Security & Access Technologies: Fortinet NSE (1–3 certified, NSE 4 pending), Zscaler, IDS/IPS, DDoS/TDoS mitigation, firewall solutions (cloud and premise-based), 802.1x, RADIUS, CALEA compliance, STIR/SHAKEN, VPNs (L2TP/IPSec, SSL), NAT, PAT, BGP, IPsec tunnels

• Voice, UC & Collaboration Tools: VoIP (SIP, H.323, MEGACO), SIP, MS Teams Voice, RingCentral, IP/Flex, IP Toll-Free, Enhanced/Advanced E911, TTY/TDD, PSTN gateways, SBCs, B2BUA, call preservation, G.711, G.729, RTP, SRTP, SDP, ENUM, E.164

• Networking Protocols & Routing: TCP/IP, IPv4, IPv6, OSPF, BGP (iBGP/eBGP), EIGRP, RIP, SNMPv2, OAM, DHCP, DNS, NAT, VLAN, VTP, HSRP, VRRP, 802.1q, 802.1ad, MPLS, PBB-TE, Frame Relay, ATM, ISDN, T1–OC768, SONET/SDH, Stratum NTP/PTP

• Platforms, Tools & Software: Wireshark, SolarWinds, Cisco Works, HP OpenView, Putty, Granite, XNG, Google Earth

(kml/kmz), Salesforce, MS Teams, Microsoft Office Suite, Visio, SharePoint, SQL, C++, HTML, RegEx, Windows (3.1–10, Server), Solaris UNIX (Bash, K-Shell), macOS

• Lab, Infrastructure & Deployment: Carrier lab test engineering, SIPp/INET generators, VoIP mediation systems (Verint, SONUS, ACME Packet), CAT5–6a, SMF/MMF/LEAF fiber, DC/AC power systems, OTDR testing, UPS, HVAC, plenum-rated cabling, OSP/ISP wiring, rack and stack, colocation design, CALEA law enforcement compliance Languages

• French, Beginner Level

• Spanish, Beginner Level

• Japanese, Beginner Level

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