Transportation & Customer Service Professional

NIRA M. TAYLOR

**** *. *********** **. #***** Houston, TX 77040 346-***-**** **********@*****.*** Objective

To obtain a challenging and rewarding position with a strong company and use my experience and drive to become a valuable part of the team.

Professional Profile

Dependable and safety-conscious professional with over 15 years of diverse experience in transportation, education, and customer service. Skilled in safely operating passenger and delivery vehicles, training and mentoring students, and providing excellent customer care. Proven track record of reliability, professionalism, and teamwork.

Transportation & Delivery Experience

• Current: Delivery Driver, DoorDash – Provide timely food delivery while ensuring customer satisfaction, accurate order handling, and efficient route navigation.

• Safely operated school buses and passenger vehicles for Klein ISD, Cypress-Fairbanks ISD, METRO, First Transit, FedEx Express, and UPS.

• Transported students and passengers along assigned routes while adhering to all safety and traffic regulations.

• Conducted pre- and post-trip inspections, ensured cleanliness and maintenance of vehicles, and upheld all local and federal transportation standards.

• Recognized for punctuality, safety compliance, and excellent communication with parents, passengers, and coworkers.

• Delivered packages efficiently while maintaining accurate records and providing superior customer service.

Education & Instruction Experience

• Barber Instructor, Texas Barber College – Taught professional barbering techniques, sanitation procedures, and client service skills.

• Conducted classroom instruction, hands-on demonstrations, and student mentorship.

• Ensured compliance with state licensing regulations and safety standards.

• Known for patience, motivation, and the ability to foster a supportive learning environment. Customer Service & Sales Experience

• Provided high-quality customer support in retail and corporate settings including Helzberg Diamonds, Staples, and the University of Phoenix.

• Assisted customers and students by resolving inquiries, processing transactions, and maintaining satisfaction standards.

• Supported administrative functions including scheduling, data entry, and recordkeeping.

• Recognized for professionalism, empathy, and dedication to service excellence. Education

• Kashmere High School – High School Diploma

• Houston Community College – Cosmetology License (1999)

• Ultrasound Diagnostic School – Medical Assistant/Phlebotomist Certificate (2002)

• Texas Barber College – Class A Barber License (2007) Licenses & Certifications

• Class B CDL with Passenger (P) and School Bus (S) Endorsements and Air Brakes

• Cosmetology License

• Class A Barber License

Skills

• Vehicle Operation & Safety

• Student & Passenger Supervision

• Customer Service & Communication

• Training & Instruction

• Time Management & Reliability

• Microsoft Office

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