Senior Technical Program Manager, AI Enablement

Rhoneil Williams

Coral Springs, Florida 954-***-****

**************@*****.*** linkedin.com/in/rhoneil-williams-2b824612 SENIOR TECHNICAL PROGRAM MANAGER

Operational Risk Digital Transformation AI Enablement Senior Project and Program Manager with 10+ years of experience leading enterprise initiatives across financial services, fintech, and technology organizations. Proven success delivering complex, cross-functional programs from initiation through implementation, managing scope, schedules, budgets, risks, and stakeholder expectations while driving measurable business outcomes.

Experienced partnering with executive leadership, business stakeholders, and technical teams to establish project governance, develop delivery roadmaps, facilitate decision-making, and ensure successful execution of strategic initiatives. Recognized for building high-performing teams, improving delivery processes, and leading organizational change efforts that increase efficiency, accelerate adoption, and enhance operational performance. AREAS OF EXPERTISE

Automation Project Lifecycle Management Program Governance Executive Stakeholder Management Portfolio Coordination AI Enabled Testing PMO Methodologies Waterfall & Agile Delivery Digital Transformation Scope Management Dependency Management System Modernization Technical Program Management Release Management Sprint Planning SDLC Risk Governance Security & Compliance Governance & Controls PCI DSS Data & Analytics SQL Data Quality Validation Systems Integration Secure Data Handling Cross Functional Leadership

PROFESSIONAL EXPERIENCE

Citi, Fort Lauderdale, Florida August 2023 - May 2026 Senior Technical Program Manager, Operational Risk Technology

Introduced AI assisted testing and defect analytics to support validation cycles, refining test coverage and reducing manual review time in high volume workflows by 20%.

Served as the primary point of contact for executive stakeholders, providing regular status updates, program health reporting, risk assessments, and escalation management across multiple concurrent initiatives.

Developed and maintained integrated project plans, milestone schedules, RAID logs, and dependency trackers to ensure alignment across business, technology, and operations teams.

Facilitated steering committee meetings and leadership reviews, driving decision-making, issue resolution, and prioritization of strategic initiatives.

Managed competing priorities across multiple workstreams, balancing resource constraints, scope changes, and delivery timelines while maintaining stakeholder confidence.

Partnered with Security, Compliance, and Risk teams to evaluate responsible AI usage, data handling protocols, and initial governance requirements, enhancing governance framework effectiveness by 40%.

Mapped current state processes and collaborated with engineering, QA, and product teams to design future state workflows using automation and analytics, reducing validation cycle time by 20%.

Coordinated day to day program execution across 3-4 engineering workstreams, running sprint planning, backlog refinement, UAT readiness, and defect triage to improve delivery predictability by 10%.

Conducted control evaluations and collaborated with 5-10 risk and operations teams to drive remediation plans that strengthened compliance alignment and decreased operational gaps.

Developed training materials and adoption guides for new platform features and workflow changes, advancing user readiness and reducing post release support needs which resulted in 100% UAT and post production sign offs.

Fiserv, Coral Springs, Florida April 2019 - August 2023 Manager, Technical Project Implementations

Directed full project lifecycle activities including project initiation, planning, execution, monitoring, and closure for enterprise client implementations supporting strategic business objectives.

Led cross-functional status meetings with internal teams and external clients to track progress, manage expectations, and ensure successful delivery against contractual commitments.

Established project governance standards, communication plans, and reporting structures to improve transparency, accountability, and executive visibility.

Partnered with senior leadership to forecast resource needs, allocate team capacity, and proactively mitigate delivery risks impacting project schedules.

Designed and implemented RPA based automation that reduced manual effort across implementation teams by 40% and improved delivery throughput.

Directed the onboarding and integration for over 50 major clients transitioning from physical to digital platforms, resulting in an enhanced customer experience through digital transformation.

Managed and developed a team of 10+ Technical Implementation Analysts, strengthening delivery consistency through structured workflows and targeted coaching. Senior Technical Implementation Analyst, November 2015 - April 2019

Led and supported over 50 systems integration efforts for enterprise gift card payment platforms, ensuring secure data flows, end to end compatibility, and successful production deployment.

Oversaw PCI DSS compliance across 3 departments by performing assessments, validating configurations, and identifying gaps related to logging, encryption, and secure data handling, improving overall PCI DSS Compliance.

Executed advanced SQL analysis to validate data integrity, trace transaction flows, and facilitate compliance investigations, enhancing defect detection and data quality accuracy by 25%.

Created comprehensive migration documentation, onboarding materials, and technical training programs that cut onboarding time for new teams by 30%.

Samsung Electronics Latin America, Miami, Florida December 2010 - March 2015 Quality Assurance Analyst

Led system validation, device certification, and end to end functional testing across 5 major mobile carrier platforms, ensuring improved performance, stability, and compliance with carrier requirements.

Managed project timelines and launch readiness activities for regional product releases, coordinating stakeholders across engineering, operations, and external carrier partners to meet critical deployment deadlines.

Executed integration testing across applications, firmware, network services, and device features; collaborated with 3+ engineering teams to drive defect resolution, which decreased overall defect detection.

Coordinated cross regional readiness activities across 4 regions for product launches to ensure platform stability and deployment readiness, resulting in improved launch efficiency and product availability.

Conducted field tests in over six Caribbean and Latin American markets to validate network performance and application interoperability, enhancing overall network efficiency by 60% for long-term sustainability.

Produced technical documentation, certification reports, and onboarding materials supporting operational readiness.

EDUCATION

Masters of Science, Information Systems, Information Assurance & Cybersecurity Management Nova Southeastern University, Fort Lauderdale

Bachelors of Science, Information and Communication Technology Nova Southeastern University, Fort Lauderdale

CERTIFICATIONS

PMP Certification - In Progress (Expected Completion Aug 2026) TestOut Security Pro Certification - Completed

Generative AI Overview for Project Managers - Project Management Institute (Completed) SPECIAL PROJECTS

Nova Southeastern University, Fort Lauderdale

Cybersecurity Special Projects Analyst, 2022 - 2023

Led a cybersecurity modernization initiative evaluating institutional systems, workflows, and security controls to identify risks and AI-enabled improvement opportunities across 5 departments minimizing risk exposure by more than 80%.

Led project planning activities including stakeholder identification, scope definition, milestone development, and progress reporting to ensure timely completion of strategic initiatives.

Conducted structured reviews supporting risk assessments across 5 departments resulting in robust remediation plans, and technical documentation to strengthen governance and audit readiness.

Partnered with 3 departments IT, compliance, and academic leadership to enhance security processes, documentation standards, and risk reporting practices, enhancing security process efficiency by 80%.

Delivered recommendations that enhanced control effectiveness and closed operational gaps, boosting cybersecurity awareness posture by 92% and ensuring all staff met mandatory compliance training scores of 85% or higher.

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