Customer Service & Insurance Sales Professional
Resume:
Simon Hardy
Crestview, Florida
*************@*****.***
Summary:
Enthusiastic and motivated sales representative and marketing professional with a proven record of building relationships, providing quality customer service, and demonstrating exceptional communication skills to seek to understand clients’ needs. Expertly identify prospects and convert qualifying leads leveraging extensive knowledge of available products to provide appropriate client solutions and enhance customer loyalty and retention.
Skills:
• Sales Force Lightening
• Microsoft Suite
• Strong Presentation Skills
• Program Development
Experience:
• Time Management
• Analytical
• Multi-Cultural Awareness
• Strong Interpersonal Skills
• Critical Thinking
• Active Listening
• Adaptability
• Multi-Tasking
• Detail Oriented
• Conduct counseling sessions in group or individual settings to help youth cope with problems related to family issues, abusive histories, drug and alcohol abuse, and other issues.
• Assist other staff members in developing an appropriate plan of success for each participant.
• Record information and document incidents as they occur to help keep track of problem behaviors or unsafe conditions in the facility.
• Coordinates and supervises the day-to-day activities of program staff, youth interns, and apprentices.
• Facilitates the design and implementation of the youth team projects.
• Tracks and documents program sessions with sign-in sheets, detailed notes, photos, & any other means deemed appropriate.
• Leads evaluations of program staff and evaluations of interns/apprentices in collaboration with program staff.
• Maintains & expands effective collaborative relationships with schools, orgs, etc. and serves as liaison between youth and program staff.
• Monitors program activities; reviews, prepares, and submits program reports; to any funding agencies supporting this program.
• Maintains a positive work environment and sets an example of conduct and professionalism for interns, apprentices, and other staff.
• Develop strategic marketing initiatives and activities.
• Create branded advertising campaigns and support the marketing and design teams by coordinating and collating content.
• Create, maintain, and strengthen the organization’s overall brand through all media avenues.
• Conducted daily outbound sales calls to current and potential clients.
• Prepared and presented sales presentations based on client need. Employment History:
Amerilife, Pensacola, FL Agent/Broker Jan. 2020 - Present State Farm, Pensacola/Pace, FL Agent Team Member Sept. 2018 – Dec. 2019 Twelve Oaks, Navarre, FL Marketing Rep/Admissions Apr. 2016 – Aug.2018 A&J Medical Transportation, Pensacola, FL Transportation Coordinator Aug. 2015 – Mar. 2016 Escambia Co. School District, Pensacola, FL Teacher Aug. 2009 – June 2015 UWF, Office of Juvenile Studies, Pensacola, FL Assistant Program Director/Counselor May 2007 – June 2009 Education:
University of Southern Mississippi, Hattiesburg, MS B.S. Psychology Graduation 1999
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