Operations & Compliance Manager

Tianna Saunders

***** ******** **

Lebanon, OR 541-***-**** ***************@*****.***

Professional Summary

Dedicated operations manager with years of leadership, customer service, compliance, and team development experience. Proven ability to manage high-volume workloads, meet deadlines, review documentation, solve complex problems, and lead teams in fast-paced environments. Seeking to leverage strong organizational and analytical skills in an Appellate Review Specialist role

Core Skills

• Case Management • Documentation Review • Leadership • Regulatory Compliance • Time Management • Problem Solving • Customer Service • Team Development • Microsoft Office • Organization • Confidentiality

Professional Experience

Practice Manager Vetco Total Care, Salem, OR July 2025–Present

● Oversee daily hospital operations and team performance.

● Manage staffing, scheduling, workflow, and operational efficiency.

● Ensure compliance with company policies and medical protocols.

● Review documentation and maintain accurate confidential records.

● Resolve client concerns and support quality patient care.

● Manage multiple priorities while consistently meeting deadlines. Foster Care Coordinator SafeHaven Humane Society Tangent, OR July 2024 – July 2025

● Coordinated the foster care program for dogs, cats, and other shelter animals.

● Recruited, matched, and supported foster families throughout each animal’s placement.

● Educated foster parents on animal behavior, medications, nutrition, and post-adoption care.

● Scheduled and coordinated veterinary appointments, vaccinations, surgeries, and other medical treatments.

● Maintained detailed medical and foster records to ensure continuity of care.

● Collaborated with veterinary staff, shelter employees, and volunteers to meet the medical and behavioral needs of foster animals.

● Served as the primary point of contact for foster families, providing ongoing guidance and problem-solving support.

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Practice Manager Banfield Pet Hospital Nov 2017–July 2024

● Supervised daily operations and staff.

● Trained and coached employees.

● Managed client service, scheduling, and workflow.

● Maintained compliance with company standards.

Previous Experience

Day Care Provider – United Presbyterian Church (2017–2021) Caregiver – Helping Hands In-Home Care (2015–2017) Crew Trainer – McDonald's (2014–2015)

Education

Lebanon High School – High School Diploma

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