Customer Service & Hospitality Coordinator

DIANA LADINO MARÍN

Albuquerque, NM

Native Spanish Speaker

Phone: 727-***-****

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with over five years of experience in hospitality, customer service, and administrative support. Strong background in client relations, scheduling, coordination, and operational assistance. Recognized for reliability, attention to detail, discretion, and the ability to maintain organized workflows in fast-paced environments. Committed to delivering high-quality service and supporting team efficiency. CORE COMPETENCIES

• Customer Service & Client Relations

• Administrative & Office Support

• Scheduling & Coordination

• Attention to Detail & Organization

• Team Collaboration & Communication

• Problem Solving & Service Excellence

PROFESSIONAL EXPERIENCE

Banquet Server Sandia Golf Club – Albuquerque, NM

April 2025 – Present

• Delivered high-quality customer service for corporate and social events.

• Supported supervisors with scheduling, logistics, and event coordination.

• Responded to guest inquiries and resolved issues with professionalism and discretion. Banquet Server / The Clyde Hotel – Albuquerque, NM August 2025 – Present

• Assisted with administrative coordination between service teams and kitchen staff.

• Maintained service standards and ensured compliance with operational procedures.

• Supported workflow organization during high-volume events. Banquet Server / Hotel Albuquerque – Albuquerque, NM September 2025 – Present

• Ensured organized preparation of event spaces and materials.

• Provided consistent, professional guest service aligned with hotel standards.

• Assisted supervisors with operational follow-up and service execution. Kalamazoo, Mi

Banquet Server

Marriott Pyramid – Albuquerque, NM

March 2024 – March 2025

• Supported large-scale conferences, corporate functions, and social events.

• Followed formal service protocols and efficiently handled special guest requests. Banquet Server

Hotel Movich – Pereira, Colombia

January 2015 – December 2021

● Provided personalized service for high-end events.

● Coordinated with event logistics teams and supported ballroom setup.

● Created floral arrangements, balloon displays, and special decorations based on client requests and reference images.

Administrative Assistant – Commercial Management Department Centauros del Ecuador – Guayaquil, Ecuador

January 2013 – December 2015

● Supported schedule management, report drafting, and corporate client service.

● Coordinated meetings and followed up on commercial proposals. Administrative Secretary – Departmental Assembly Candidacy Colombia

January 2012 – December 2012

● Managed documentation, campaign logistics, and citizen support. President

FIRES Foundation – Colombia

January 2007 – December 2011

● Led community programs and coordinated social outreach activities.

● Developed partnerships and organized fundraising and charity events. Medical Office Secretary (Diabetology Practice)

Pereira, Colombia

January 2002 – December 2005

● Provided patient support and front-desk assistance.

● Managed medical scheduling, billing, and administrative records. EDUCATION & TRAINING

• Certification in Hair Restoration and Hydration Therapies; Specialist and Master in Formaldehyde-Free Hair Smoothing – Pereira, Colombia

• Certification in Egyptian Body Sugaring (Hair Removal) – Pereira, Colombia

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