Remote Administrative Assistant - Healthcare Operations

Sandrell T. Handy

New Orleans, Louisiana • 504-***-**** • ********@*****.*** •

linkedin.com/in/Sandrell-handy-1b0541295

Professional Summary

Detail-oriented healthcare professional with 7+ years of experience in patient access, insurance verification, and financial coordination. Skilled in obtaining authorizations, verifying benefits, and guiding patients through complex coverage and payment responsibilities with clarity and compassion. Proven ability to manage high-volume patient interactions while ensuring accuracy, compliance, and a positive patient experience. Proficient in Epic EMR. Core Competencies

Insurance Verification & Benefits Coordination • Prior Authorizations & Eligibility Review • Patient Financial Counseling • Epic EMR (Superuser) • Patient Scheduling & Registration • High-Volume Call & Email Management • HIPAA Compliance • Intake & Documentation Accuracy • Cross-Functional Communication • Problem Resolution Professional Experience

Patient Access Associate (Remote) – LCMC Health (2024–Present)

- Coordinate patient scheduling, registration, and admissions using Epic EMR

- Verify insurance eligibility, benefits, and coverage details to ensure accurate billing and patient responsibility

- Obtain prior authorizations and ensure all required documentation is completed before services

- Provide financial counseling by explaining coverage, out-of-pocket costs, and payment expectations

- Serve as Epic Superuser, supporting staff training and resolving system-related issues

- Manage 80+ daily patient inquiries via phone and email while maintaining high service standards

- Ensure compliance with HIPAA and organizational policies in all patient interactions Customer Service Intake Specialist – Morris Bart Law Firm (2023–2024)

- Conducted high-volume intake interviews, gathering detailed client information and documentation

- Assessed eligibility and guided clients through next steps with clear communication

- Scheduled consultations and maintained accurate digital records

- Handled 100+ daily calls/emails while maintaining professionalism and attention to detail Customer Service Coordinator – Al’s House, LLC (2019–2023)

- Supported financial operations, including budget tracking and vendor payments

- Ensured compliance with federal grant requirements and documentation standards

- Communicated with stakeholders to resolve issues and maintain service quality Customer Relations Coordinator – Royal Honda (2017–2019)

- Managed customer concerns and coordinated resolutions across departments

- Maintained strong customer relationships through proactive communication Office Specialist – TLC Pharmacy (2016–2017)

- Assisted with administrative operations, data entry, and customer service

- Supported pharmacy workflow and maintained accurate records Patient Registrar – Tulane Lakeside Hospital (2015–2016)

- Registered patients and verified insurance coverage and eligibility

- Collected and documented patient information while ensuring HIPAA compliance

- Supported front-desk operations in a fast-paced healthcare environment Education

MBA – University of Phoenix (2024)

BS Criminal Justice – Southern University (2021), Minor: Sociology

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