Remote Data Entry & Operations Data Specialist

LORENZO DUNN II

**** ******* ******* ***** • Bethlehem, GA 30620

470-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Customer-focused operations professional with 10+ years of experience in logistics, sales operations, customer service, and business data tracking. Proven ability to manage customer accounts, analyze operational data, coordinate dispatch operations, and resolve service issues quickly. Experienced in maintaining reporting systems, tracking performance metrics, and improving operational efficiency. Background includes managing a two truck transportation business, overseeing logistics coordination, billing, and delivery analytics. Seeking Customer Service Specialist, Operations Analyst, Logistics Analyst, or Entry-Level Data Analyst roles where strong communication, data tracking, and operational insight support business performance.

CORE SKILLS & ATS KEYWORDS

Customer Service & Client Success

Operational Reporting & Data Tracking

Microsoft Excel & Google Sheets

Logistics & Dispatch Coordination

Billing, Invoicing & Accounts Reconciliation

Data Entry & Documentation Accuracy

Process Improvement & Efficiency Analysis

Sales & Account Management

Inventory & Performance Tracking

Customer Issue Resolution

Route Optimization

Communication & Relationship Management

PROFESSIONAL EXPERIENCE

Owner Logistics Operations & Customer Service Manager — Dunnright Transportation Operation LLC, Georgia 2019 – 2025

Owned and operated a transportation company managing two trucks and full logistics operations.

Coordinated 200+ freight deliveries per year while maintaining consistent on time delivery performance.

Built long term relationships with freight brokers, dispatch teams, and customers to maintain repeat business.

Tracked operational data including mileage, fuel usage, delivery timelines, and operational costs using spreadsheets.

Managed invoicing, billing reconciliation, and payment tracking for transportation services.

Improved route efficiency and delivery turnaround times by analyzing delivery data and adjusting scheduling strategies.

Handled customer concerns and delivery issues while maintaining strong client satisfaction and service reliability.

CDL Driver Customer Delivery Specialist — The Home Depot, Georgia 2019

Delivered construction materials to residential and commercial customers while maintaining high service standards.

Verified customer orders and ensured delivery accuracy to prevent service issues.

Maintained detailed delivery documentation and route tracking logs.

Communicated delivery status updates with dispatch teams to ensure efficient scheduling.

CDL Driver Customer Service Delivery Specialist — SCP / NPT Pool Corporation, Georgia 2015 – 2018

Delivered pool supply products to contractors and retail customers across regional service routes.

Built professional relationships with contractors and store managers to ensure repeat customer satisfaction.

Managed delivery schedules, verified product orders, and maintained accurate shipping documentation.

Maintained 100% compliance with transportation safety regulations and company delivery procedures.

Merchandiser / Sales Manager — PepsiCo, Georgia 2007 – 2012

Managed merchandising operations and product placement for 12+ grocery and retail store locations.

Developed relationships with store managers at major retail chains to support product visibility and sales growth.

Tracked sales performance, inventory levels, and merchandising compliance using handheld reporting systems.

Analyzed store sales data to improve product placement and maintain inventory availability.

Negotiated shelf space and merchandising displays to increase product visibility and store performance.

EDUCATION

High School Diploma — Central Gwinnett High School, 2003

Business Coursework — Gwinnett Technical College

Commercial Truck Driving Certification — Dalys Truck Driving School, 2012

TECHNICAL SKILLS

Microsoft Excel

Google Sheets

Operational Data Tracking

Dispatch & Logistics Platforms

Data Entry Systems

Inventory & Sales Reporting

Billing & Invoicing Systems

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