Experienced Administrative Assistant & Office Support

Heavenly M Jacox

***********@*******.*** / mobile: 618-***-****

Objective:

To obtain employment as an Office Support Specialist / Administrative Assistant until retirement. Work Experience:

Republic Services, Inc * December 2021 – April 2025 2608 S Damen Ave, Chicago, IL 60608

Remote Customer Resource Center Premier Advisor / Responsible for ‘First Call Resolution’ for incoming calls from ‘all type-driver routes’ regarding Sales, Service, Complicated Billing Questions, and High-level Concerns Reason for Leaving: Temporarily relocated to Nashville, TN for the health of the family during the time of Multiple Bereavements

Employment Express * February 2016 – December 2021 20 Junction Drive W, Glen Carbon, IL 62025

Administrative Assistant / Assigned to major corporations including the assignment at Republic Services Reason for Leaving: During the contract by Employment Express, Republic Services hired me on permanently United Parcel Service / UPS * July 1984 – July 2015 13818 Rider Trail Drive North, Earth City, MO 63045 7 years = Teamsters Union Tele-processor / Typed 120 wpm regular ‘mandatory 12-hour shifts’ / Also, much physical labor

24 years = Mgmt / Sales / Business Development / Industrial Engineering / Package & Feeder Time-Study / Operations

/ HR / Safety

Reason for Leaving: Accepted Buyout

Education:

ü 1983 = Bachelor of Science / Illinois State University / School of Business / Organizational Management ü 1989 = Master of Business Administration / Lindenwood College / MBA / Human Resources Management ü 2001 = Master of Science / Webster University / School of Science / Information Systems and Database Management

ü 2003 = Lewis and Clark Jr College ‘English as a Second Language’ Certified Tutor= Mainly Spanish Speaking students (Current)

ü 15=Spanish Credit Hours from Southwestern Illinois College, St Louis University, and Webster University References Available Upon Request \ Detailed Three Page Resume Available Upon Request HMJ/hmj \ 1 of 1 \ July 2026

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