Remote Call Center & Administrative Customer Service

BRITTANY SALGUERO

REMOTE CALL CENTER REPRESENTATIVE CUSTOMER SERVICE ADMINISTRATIVE SUPPORT

Bastrop, Texas • 512-***-**** • *************@*******.***

PROFESSIONAL SUMMARY

Customer service and administrative professional with 15+ years of experience in travel, legal administration, military operations, billing, and office support. Skilled in phone communication, customer relations, data entry, confidential records, scheduling, payment processing, problem solving, and remote work. Professional, organized, adaptable, and detail-oriented.

CORE SKILLS

Customer Service • Phone Etiquette • Remote Support • Data Entry • Microsoft Office/Excel • Scheduling • Payment Processing • Conflict Resolution • Records Management • Problem Solving • Time Management • Confidential Information • Administrative Support • Customer Relations • Computer Troubleshooting

PROFESSIONAL EXPERIENCE

Travel Agent Elite Travel Agency — Austin, TX Jul 2022 – Dec 2024

• Provided personalized customer service; booked hotels and transportation and planned and sold tour packages.

• Processed payments, maintained accurate reservation information, answered questions, and resolved travel concerns.

Paralegal Stricker Law Firm — Fayetteville, AR Jul 2019 – Jul 2022

• Conducted client interviews, maintained client communication, organized confidential case files, and managed case databases.

• Assisted attorneys with hearings, trials, depositions, closings, and research; drafted motions, affidavits, subpoenas, contracts, leases, and trusts.

Military Spouse / Full-Time Homemaker Joint Base Lewis-McChord, WA Oct 2010 – Feb 2016

• Supported military families through Family Readiness Group activities, communicating timely information during deployments and transitions.

• Coordinated family support activities while maintaining professionalism, discretion, organization, and empathy in sensitive situations.

Receptionist / Billing Clerk Pilchuck Contractors Inc. — Kent, WA Oct 2008 – Sep 2010

• Handled incoming calls, customer service, billing data entry, records, deadlines, emergency damage claims, and weekly/monthly reports.

• Supported billing-dispute conferences and operational planning while maintaining accuracy and improving administrative efficiency.

Human Resource Specialist / Postal Operations / Team Leader U.S. Army — Fort Lewis, WA Aug 2005 – Sep 2008

• Led administrative support, personnel records, promotions, newcomer orientations, transportation, training coordination, and senior-leader briefings.

• Served in postal operations during deployment to Iraq; conducted personnel and equipment investigations and handled sensitive information.

EDUCATION

B.S. Criminal Justice — Kaplan University • A.A.S. Medical Assisting — Kaplan University • Associate's Degree, Paraprofessional Education — Kaplan University • U.S. Army Postal School (2006)

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