Virtual Assistant & No-Code Automation Specialist

ANIEBIET JOSEPH

Virtual Assistant & Automation Specialist Uyo, Nigeria +234 703-***-**** LinkedIn Profile **************@*****.***

PROFESSIONAL SUMMARY

Highly resourceful and results-driven Virtual Assistant and Automation Specialist with over 5 years of progressive experience in optimizing business operations and enhancing team productivity. Proven expertise in designing and implementing no- code automation solutions using platforms like Zapier, Make.com, and Airtable to significantly reduce manual tasks and drive operational efficiency. Consistently achieved 99%+ data accuracy and maintained 90%+ client satisfaction rates through proactive problem-solving and exceptional service delivery. Adept at managing complex administrative functions, including calendar management, CRM systems, and facilitating seamless cross-functional communication within dynamic remote environments. Committed to leveraging technology to create efficient, connected, and stress-free remote teams.

CORE COMPETENCIES

Category Skills & Tools

Automation &

No-Code

Zapier, Make.com, Airtable, Monday.com, HubSpot, GoHighLevel (GHL), Workflow Automation, Process Optimization, Digital Transformation, Integration, API Management

Administrative

Support

Calendar Management (Google Calendar, Calendly), Travel Planning, Data Entry, Email Management, Document Management, Virtual Assistance, Executive Support, Scheduling

Customer

Operations

CRM Management (Zendesk, Freshdesk, HubSpot), Customer Service, Live Chat Support, Customer Retention, Issue Resolution, Client Relationship Management, Support Tickets

Project

Management

Agile & Scrum Methodologies, Trello, Notion, Slack, Zoom, Task Delegation, Risk Management, Team Collaboration, Project Coordination, Time Management, Reporting

Technical

Proficiency

Google Workspace (Docs, Sheets, Slides), Microsoft Office Suite (Word, Excel, PowerPoint), Digital Filing Systems, Data Validation, Quality Assurance, Troubleshooting

PROFESSIONAL EXPERIENCE

Data Entry Specialist / Team Lead (Contract) Okoror Consulting Remote

June 2025 – January 2026

Led a team of 5 data entry specialists in the successful execution of a high- volume property and valuation records project, ensuring 100% adherence to stringent deadlines.

Developed and implemented standardized data entry guidelines and robust quality control protocols, resulting in a consistent 99% data accuracy rate across all processed datasets.

Supervised daily operational progress, conducted thorough reviews of completed entries, and performed final quality assurance checks to deliver error- free reports essential for internal valuation processes. Data Entry Specialist Kyle Christian Consulting Firm Remote November 2023 – May 2025

Managed the entry and validation of over 10,000 records with an exceptional 99.8% accuracy rate across diverse databases and spreadsheets. Executed monthly data audits, proactively identifying and correcting more than 200 discrepancies, which significantly enhanced overall data integrity and reliability.

Collaborated effectively with three cross-functional teams to ensure the timely submission of critical data, directly supporting key business reporting and analytical initiatives.

Customer Service Representative Betty Limited Uyo, Nigeria January 2023 – October 2023

Successfully resolved a high volume of customer inquiries (averaging 100+ calls daily), consistently maintaining strong brand loyalty through swift, empathetic, and effective problem-solving.

Streamlined customer feedback reporting processes by implementing detailed logging systems, which facilitated improved communication channels and actionable insights for management.

Administrative Assistant Cardinal Star Resources Nigeria March 2021 – December 2022

Optimized scheduling accuracy by 20% through expert management of complex calendars for executive leadership using Google Calendar and Calendly. Reduced digital file retrieval time by 30% by strategically restructuring and organizing the company’s digital filing system, enhancing accessibility and efficiency.

Negotiated vendor contracts that resulted in a 12% annual cost saving for administrative supplies and services, demonstrating strong fiscal responsibility. Supported onboarding and employee engagement initiatives for a remote team of over 50 members, fostering a positive and productive work environment. Merchandiser SellWell Nigeria Uyo, Nigeria

March 2019 – February 2021

Increased sales margins by 50% through comprehensive data-driven inventory analysis and the implementation of strategic pricing adjustments. Developed and presented weekly sales performance dashboards, which significantly improved team targeting strategies and promotional campaign effectiveness.

Customer Service & Admin Assistant Akiida Properties & Investment Ltd Nigeria

August 2017 – January 2019

Digitized over 1,000 company records, leading to a substantial improvement in administrative accessibility and overall operational speed. Managed end-to-end travel bookings and comprehensive office logistics, ensuring seamless operations and support for the executive team. EDUCATION & CERTIFICATIONS

Bachelor of Agriculture (B. Agric) University of Uyo 2016 No-Code Automation Certification Witty Automation Academy 2025 Project Management Mastery Bootcamp Digital Technology Business School 2024

Virtual Assistant Training ALX Africa 2024

IT Support Training Digital Witch Support Community 2023 VOLUNTEER EXPERIENCE

Customer Support Volunteer ALX Nigeria Team September 2024 – December 2024

Contacted over 500 learners to resolve technical issues and boost program engagement, providing compassionate support and study accountability.

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