HIPAA-Compliant Virtual Medical Assistant

candice turner

Stockbridge, GA ***** +1-704-***-**** ******.*********@*****.***

Professional Summary

Hardworking and detail-oriented administrative professional with 15+ years of experience in medical office environments. Expertise in medical billing, scheduling, and data entry, with a strong focus on maintaining compliance with HIPAA regulations. Proven ability to manage medical records and enhance office efficiency through effective organizational skills and attention to detail.

Work Experience

Insurance Claims/Billing

Piedmont Healthcare Statesville, NC

June 2007 to September 2012

• Maintained and organized confidential files and documents, ensuring easy accessibility for the executive team

• Managed incoming calls and emails, responding promptly and professionally to inquiries from clients, vendors, and internal staff

• Maintained confidentiality when handling sensitive information such as employee records or legal documents Office MANAGER

James Hunter, DDS Statesville, NC

August 2004 to June 2009

• Performed administrative tasks such as filing documents, organizing patient charts, and updating electronic health records

• Provided exceptional customer service by addressing patient inquiries and concerns promptly and professionally

• Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor

Receptionist

Carolina Primary & Urgent Care Statesville, NC

July 1999 to March 2004

• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies

• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence

• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction Education

Administration/medical billing (45 hours)

UNCG Greensboro, NC

1989 to 1990

Skills

10 Key Data Entry ICD-10 Clerical Experience Office experience Attention to detail Dental office experience Data entry - Data entry experience (1–2 years) Microsoft Excel Filing ICD-9 Medical receptionist Administrative experience CPT Coding Microsoft Outlook EMR/EHR Dental receptionist Medical Scheduling English EMR Systems Microsoft Word Customer service Medical Office Experience Medical Terminology Medical records ERP systems Time management Patient billing Phone Etiquette Medical billing QuickBooks HIPAA Microsoft Office Typing Patient collections management Accounts receivable Computer operation Computer literacy ICD Coding Insurance Verification Anatomy Knowledge Organizational skills Medical collection

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