Virtual Assistant Technical Support Specialist

Joseph Vargas

**************@*****.*** 530-***-**** www.linkedin.com/in/joeysylvia/

WORK EXPERIENCE

DealerSync Oct. 2023 – Present

IT Support Specialist Long Beach, CA

Provided support for company’s computer workstations, mobile devices, and assisted employees in resolving all hardware, software and access issues.

Trained new employees on support procedures, including how to use proprietary software, ticketing system and other essential job duties..

Served as the primary point of contact for clients seeking technical assistance via telephone, email, instant messaging and ticketing system.

Utilized Zoho Assist to remotely assist clients with software installation, software troubleshooting, and hardware issues.

Coordinated with third-party vendors to troubleshoot errors, outages, and informed customers of any ongoing maintenance.

Responded to system issues with a priority of minimizing downtime to ensure dealer’s had access to proprietary web-application.

Service Quick, Inc. Aug. 2022 – Feb. 2023

Technical Support Specialist Rancho Dominguez, CA

Provided detailed assistance to repair technicians by diagnosing and troubleshooting equipment with clients prior to escalating their issues.

Documented calls, including a synopsis of the client’s concerns and support provided using Samsung’s nPass.

Researched technical bulletins and knowledge-base to ensure accurate and up-to-date information was provided to on-ground technicians.

DigitalPath, Inc. Sep. 2018 – July 2021

Network Technician Chico, CA

Repaired and rebuilt internet dishes following multiple quality checklists.

Checked ping signals through a custom GUI and updated software on internet devices.

Soldered, rewired, and rebuilt device motherboards.

EDUCATION

Calbright Aug. 2026

Network+ Certification (In Progress) Los Angeles, CA

Topics Covered: Security Fundamentals, Risk Management, Network Security and IT Architecture

UCLA Extension Apr. 2023

Cyber-Security Boot Camp Los Angeles, CA

Immersive training program focused on penetration-testing and network security.

SKILLS

Operating Systems: Windows, macOS, Ubuntu/Kali Linux

Network Protocols: TCP/IP, FTP, SSH, DNS, DHCP, HTTP, RDP

Pen-Testing: Metasploit

Other: Splunk, Azure, Zoho, Zoho Assist, Zendesk, OBS, Google Suite, Libre Office, Microsoft Office, GoTo

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