Operations Manager & Logistics Leadership

Summary

I am an accomplished dependable Operations Manager with over 30+ years of strong knowledge and understanding of both logistics and operation management. I am a great negotiator who has the ability to create partnership & relationship with vendors and manufacturers in regard to negotiating best cost without sacrificing quality. Proven leadership abilities that enable teams to achieve production targets and quality benchmarks while developing new supply chain and vendor relationships. I display exceptional customer service for internal and external customers. I am a progressive and analytical thinker who can effectively interpret information and provide solutions. This skill set has made me into a great leader and motivator who develops and grow individual talents within the department and out of the department. I’m a very humble and passionate worker who will excel because of my leadership ability.

Experience

January 2023 to July 2026

Director of Operations Novatech Virginia Beach

Align goals across all markets & departments ensuring that HR, Finance, Marketing, Distribution, Service and Sales all contribute to the same overarching company objectives. Grow Revenue and Protect Profit.

Assesses workflows to identify bottlenecks and implement solutions to streamline processes.

Regular monitoring and reporting help them track performance and maintain quality standards.

Enforce policies and procedures that optimize resource allocation and productivity.

Collaborating with senior leadership to help define long-term goals and develop comprehensive plans to achieve them (setting performance metrics, creating timelines and allocating resources effectively).

Managing budgets and financial resources, ensuring that expenditures align with organizational goals.

Collaborative work environment to ensure that employees are motivated and aligned with company’s goals.

Negotiate contracts and maintain strong relationships with suppliers to secure favorable terms and ensure consistent delivery of items.

Conducting regular assessments to address vulnerabilities in processes, systems or compliance to industry regulations, legal standards and internal policies to minimize liabilities.

Monitoring organizational performance through key metrics and benchmarks. Identify trends, inefficiencies, and opportunities for improvement.

January 1999 to January 2023

Operations Manager Electronic Systems, Inc. Virginia Beach

Manage (16) parts agents across the state of Virginia & South Carolina

Promotes the mission, vision, and value of the organization.

Train and develop team members on processes and procedures in the operation of purchasing, shipping, receiving, and sales.

Negotiate pricing for equipment, parts, and supplies with vendors for technology and office recommended needs.

Manage and monitor all Inventory levels that relate equipment, parts, and supplies.

Provide financial analysis to our senior management to help reduce our parts and supplies cost of goods.

Weekly meeting with both our Vice President of Operations and our Vice President of Service to discuss challenges and constraints that relate to equipment, parts, and supplies.

Project Manager for special orders and obsolete devices that relate to equipment, parts, and supplies.

Develop standards, objectives, and measuring matrix/guidelines for purchasing agents and controllers.

Develop and administrated clear policies and procedures to streamline operations and reduce costs.

Cross train all agents on all processes and manufacturer procedures to operate the same regardless of what location you are at.

Provide customers service internally & externally to our service technicians, sales, and management.

Maintain a 3 million dollar inventory budget for equipment, parts, and supplies. Our inventory discrepancy was less than 1.5% or $45,000.00.

Analyze demand metrics to optimize global demand and supply planning, and leverage data to forecast raw material and inventory requirement.

Oversee & monitor - open purchase orders, freight & shipping cost, RTV's, RMA's and warranty claims.

Develop and maintain great working relations with service, sales, warehouse, and our executive team or senior management.

Inspecting what you expect created a cost savings for warranty credits from HP, Lenovo, Xerox, and Kyocera and the amount of $325,000.00 that goes directly to the bottom line.

End of Year Inventory - I upload and download inventory scan guns.

Provide service for walk in customers that relate to repairs and warranty.

Create green parts & equipment salvage devices that save the company money. 2021 we saved over $100,000.00 dollars.

Collaborate weekly with Senior Management and Senior Sales Manager to discuss forecast, equipment, parts, and supplies constraint that will impact revenue.

Implemented PO Processor and PO direct that allowed us to drop-ship product from the vendor which allow ESI to keep cash instead of warehousing.

May 1988 to December 1999

Supervisor, Materials Management I Sentara Bayside Hospital I Virginia Beach

Supervised a team of (10) Material Handlers.

Supervised, trained and develop good working relationship with customers department, the management team, and medical staff.

Contract management supply vendors.

Coordinated the standardization of supplies and equipment with the organization.

Negotiated pricing with vendors and supply medical manufacturer

Created reports to audit & analyze usage trends

Ordering & Purchasing & Receiving medical supplies and equipment.

Created Patient Quotes and order through current accounting system.

Coordinate the reconciliation process for invoices with accounts payable department when prices and quantities do not agree with purchase order.

Responsible for selection of supplies giving consideration to qualify of service and cost to the hospital.

Develop most suitable purchasing arrangement for commodities, including blanket contacts, standing orders and vendor stocking arrangements.

Payroll sign off & approval for direct report.

Skills

Procurement/Inventory Management and Analyst

Negotiator with an understanding of maximizing the dollar without sacrificing quality

Contract Management - RFP Bids

Financial Reporting that relates to Revenue & Profitability

Successfully developed and implemented a formal inventory control program statewide

Team player who exemplifies sacrificing my own ego for the greatness of the team

Leadership Development and Motivation Mentor

Excellent problem-solving abilities

Strong communicator who has the ability to connect with others without sacrificing dignity

Ability to use Microsoft Excel, Word and PowerPoint

Knowledge of Material Management Systems

Ability to determine appropriate course of action in more complex situation

Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude

Ability to manage multiply and simultaneous responsivities and to prioritize scheduling of work

Education

Norfolk State University I Norfolk, Virginia

Certification

Leadership Training by Giombetti Associates

Smart Training I, II - Service, Management, Accountability, Responsible, Training

Situational Leadership Training I II

Constructive Conflict Workshop Training

Engaging Constructive Criticism Training

References

Roy Pilkington I 26 years I 757-***-****

Eddie Spearman I 15+years I 757-***-****

Audrey Williams I 21 years I 757-***-****

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