Virtual Information Management Assistant

Kevin Scott Goodson

470-***-**** ***********@*****.*** Roswell, GA

Professional Summary

Detail-oriented remote administrative professional with 6+ years of experience supporting customer operations, maintaining accurate records, coordinating information, and improving business processes. Skilled in document management, CRM systems, data accuracy, scheduling, stakeholder communication, and remote collaboration. Recognized for reliability, confidentiality, organization, and the ability to manage multiple priorities while producing accurate, high-quality work.

Professional Experience

Customer Care Agent SERTEC February 2022 – December 2025

- Maintained accurate electronic records and customer documentation in a high-volume remote environment.

- Reviewed, updated, and verified information across CRM systems to ensure data accuracy and service continuity.

- Served as primary contact for customer requests, resolving issues while documenting interactions thoroughly.

- Acted as sole beta tester for a new CRM platform, identifying improvements that enhanced workflow efficiency.

- Supported administrative and operational processes through detailed recordkeeping and reporting.

Marketing Manager GROUNDSWELL June 2020 – August 2021

- Managed databases, business communications, and digital information used by internal and external stakeholders.

- Coordinated document development and publication processes while maintaining quality standards.

- Supported cross-functional projects requiring strong organization, prioritization, and information accuracy.

- Maintained records and project materials for multiple simultaneous initiatives.

Development Director Calumet Center for Healing and Attachment February 2019 – June 2021

- Organized donor records, campaign documentation, and operational data.

- Coordinated complex schedules, project tracking, and administrative workflows.

- Transitioned programs to virtual operations while maintaining accurate records and communications.

- Produced professional correspondence, reports, and support materials.

Education

Bachelor of Science, Computer Science (In Progress) – University of the People

Associate of Science, Computer Networking Services – North Florida College

Skills

Information Management, Electronic Records Management, Data Entry, Document Review, CRM Systems, Administrative Support, Scheduling, Microsoft Office, Teams, Zoom, Slack, Process Improvement, Customer Service, Written Communication, Remote Collaboration, Confidential Information Handling, Multitasking, Organization

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