Customer Service & Social Media Specialist

Brielle Powell

Randallstown, MD *****

**************@*****.*** 443-***-****

Professional Summary

Motivated and dependable college student with over three years of customer service experience in fast-paced environments. Proven ability to communicate clearly and professionally, resolve customer concerns, and maintain a positive experience for clients. Detail-oriented with a strong ability to manage tasks, follow procedures, and work well within teams. Seeking to contribute strong service and interpersonal skills in a customer service role within the health insurance industry.

Work Experience

Team Member – Target (Beauty Department)

Pikesville, MD March 2024 – Present

- Assist customers in finding beauty and skincare products while maintaining department cleanliness.

- Ensure well-stocked shelves and an organized environment to enhance customer satisfaction.

- Communicate effectively with team members and customers to resolve concerns quickly and professionally.

Hostess – Stanford Kitchen

Owings Mills, MD May 2023 – Present

- Greet and assist guests upon arrival, ensuring a welcoming and organized seating experience.

- Manage phone inquiries, reservation coordination, and customer requests with professionalism.

- Maintain excellent customer service in a high-traffic environment.

Customer Service Representative / Baker – Crumbl Cookies

Owings Mills, MD June 2022 – February 2023

- Delivered high-level customer support, resolving order concerns and ensuring satisfaction.

- Prepared baked goods according to strict brand standards and health regulations.

- Handled point-of-sale transactions and addressed customer questions efficiently.

Social Media Creator – Beauty & Lifestyle (TikTok)

• Promote and market beauty and makeup products on TikTok, leveraging a following of 20,000+ engaged followers.

• Partner with brands to feature trending beauty products, earning commission through successful product promotions.

• Manage end-to-end content creation, including concept development, filming, editing, and posting.

• Drive community engagement by responding to comments, hosting live sessions, and maintaining an active creator presence.

• Monitor beauty trends to produce relevant, high-performing content that increases reach and conversions.

Education

Associate Degree in Communications (In Progress)

Community College of Baltimore County – Owings Mills, MD August 2023 – Present

High School Diploma

Newtown High School – Owings Mills, MD Graduated June 2023

Skills

• Customer Service & Support (3+ years)

• Verbal & Written Communication

• Time Management & Organization

• Conflict Resolution

• Multitasking in Fast-Paced Environments

• Empathy & Active Listening

• Team Collaboration

• Basic Spanish Proficiency

• Microsoft Office & Email Communication

Certifications

• Food Handler Certification

• Semrush Digital Marketing Certification (2025–2035)

Additional Information

• Intermediate Spanish speaker, able to assist bilingual customers.

• Currently studying communications and marketing with focus on customer engagement and support.

• Passionate about helping others and providing solutions with care and clarity.

Contact this candidate