Credentialing & Customer Service Specialist
Resume:
Tina R. Williams
Email: ****.************@*****.***
**** ******* **. **** *****, TX. 76119
OBJECTIVE:
Obtain a position as a team player in a people-oriented organization where I can maximize my customer service, credentialing, and background screening experience in a challenging environment to achieve corporate goals. EDUCATION:
Executive Secretarial School, Dallas, TX. General Practice Paralegal Studies Professional Experience:
Owner & Founder
BBS SWEET MELTS 2024-Present
Founded and manage a handmade wax melt business, overseeing daily operations from product creation to customer fulfillment.
Develop unique fragrance blends and seasonal product collections to increase customer engagement and sales.
Manage inventory, purchasing, and pricing.
Design product packaging and branding while maintaining a consistent brand identity.
Build and market the business through social Media, pop up events, and the company website.
Process customer orders, provide exceptional customer service, and resolve customer inquiries,
Background checks.com/HireRight 2019-2025
Credentialing Specialist
Conducted comprehensive credentialing and verification of businesses to ensure legitimacy before approval for background screening services.
Researched companies using multiple public and proprietary sources to validate business registration, ownership, licensing, and operational status.
Evaluate verification results and make approval or denial decisions based on company policies and compliance standards.
Processed and coordinated international background checks, ensuring compliance with country –specific requirements and procedures.
Maintain a high level of accuracy, confidentiality, and attention to detail while handling sensitive business information.
Collaborated with internal teams to resolve discrepancies of credentialing and background check requests.
GIS/Hire Right Contracted through Cornerstone 2018-2019 Verification Researcher
• Verify data candidates have provided in their applications, resumes, and background forms.
• Check public data sources for information.
• Research and develop phone numbers to contact and verify.
• Effective time management, organizational skills and data entry. Received company private investigation license through GIS.
PRIORITY FULFILLMENT SERVICES 2011-2017
Quality Assurance
● Provide weekly scores for each agent for clients such as Starbucks, Asics, Juicy Couture, Theirry Mugler, Sunglass Hut, TJ Maxx, Elizabeth Arden and PANDORA Jewelry.
● Facilitate weekly calibration sessions for each of the above clients.
● Coach and develop agents weekly on evaluation grades and calibration scores.
● Present Quality presentations to each of the brands new hire classes. PRIORITY FULFILLMENT SERVICES 2010-2011
Customer Care Agent LCI Brands
● Provided exemplary customer service for clients such as Chanel, Sephora, Juicy Couture, Monet, and Kensie.
● Assist customers with placing online orders.
● Assist management with claims issues.
● Promoted to the Chat/Email team for Juicy Couture. PRIORITY FULFILLMENT SERVICES 2005-2009
Team Lead
● Processed claims resolved escalated customer service inquiries, and managed call center agents for clients such as Ashley Stewart.
● Contributed to brainstorming sessions with Chanel regarding the customer service policies and procedures, scripting, and claims process.
● Monitored and managed call queues to maintain service levels, monitored agents remotely or side by side agent queue status and split report. Coached and developed agents.
● Assist customers with basic customer service
COMPUTER SKILLS
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power point, and Qfiniti, JDE, and AS400
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