Executive Administrative Support Specialist

CHELSEA MARTIN

Charlotte, NC 770-***-**** *********@******.***

Professional Summary

Administrative professional with 10+ years of experience supporting executives, healthcare teams, and office operations in fast-paced environments. Skilled in front desk management, calendar coordination, meeting planning, onboarding, vendor relations, document preparation, office administration, and customer service. Recognized for professionalism, organization, attention to detail, and the ability to manage multiple priorities while delivering an exceptional customer experience.

Core Competencies

Executive & Administrative Support • Front Desk Operations • Office Management • Calendar Management • Microsoft Office (Excel, Outlook, Word, PowerPoint) • Meeting & Event Coordination • Vendor Management • Purchase Orders & Invoice Processing • Employee Onboarding • Office Supply Management • Customer Service • Document Preparation • Expense Tracking • Multi-line Phones • Epic EMR • Problem Solving

Professional Experience

Aya Healthcare Administrative Assistant – Duke Health Jun 2025 – Sep 2025

Supported daily administrative operations for Duke Health laboratory leadership.

Coordinated schedules, maintained records, and managed confidential documentation.

Served as a central communication point between departments.

Assisted with onboarding logistics and departmental support.

Prioritized multiple urgent requests while maintaining accuracy.

UnitedHealth Group Administrative Coordinator Feb 2022 – Apr 2025

Served as the first point of contact for patients while delivering exceptional customer service.

Managed high-volume scheduling and calendars using Epic.

Coordinated communication between providers, patients, and internal teams.

Maintained confidential records in compliance with HIPAA.

Resolved issues professionally and efficiently.

Wake Forest Baptist Health Patient Registration II Oct 2017 – Aug 2021

Registered and scheduled patients while providing outstanding front desk support.

Managed records, scanning, documentation, and patient check-in/out.

Collaborated with physicians and clinical staff to ensure excellent patient care.

Executive Assistant

Managed executive calendars, travel, meetings, correspondence, and presentations.

Coordinated vendors, office supplies, expenses, onboarding, and special projects.

Organized conference rooms, catered meetings, and maintained workplace operations.

BB&T Sales Support Specialist May 2016 – May 2017

Supported mortgage team with scheduling, documentation, reporting, and customer service.

Managed loan documentation, client communications, and administrative reporting.

Education

Kaplan University

Bachelor of Science, Psychology

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