MCO Specialist & Trainer - Vendor Relations
Resume:
JAMES
CONNELLY
****************@*****.***
Asheboro, NC 27205
CONTACT
SKILLS
• Customer relations
• Documentation management
• Team collaboration
• Continuous improvement
• Supply management
• Vendor relations
Proven MCO specialist/trainer at Energizer Batteries, adept in vendor relations and team collaboration, significantly improved performance and quality. Leveraged documentation management skills and a confident approach to negotiate favorable terms, mentor teams, and enhance customer relations. Achieved continuous improvement, demonstrating exceptional problem-solving and interpersonal abilities. PROFESSIONAL SUMMARY
Mco specialist /trainer
energizer batteries, Asheboro, nc
Upholstery leadperson
king hickory furniture, hickory, nc
EXPERIENCE
December 2022 - October 2024
• Negotiated contracts with suppliers to secure favorable terms and pricing.
• Leveraged strong communication skills to build relationships with clients.
• Developed specialized skills in customer service and client relations. Managed workflow processes, ensuring deadlines were met within budget constraints.
•
• Identified areas for improvement in existing systems and procedures.
• Implemented strategies to improve performance, accuracy, and quality.
• Coordinated with cross-functional teams on projects and initiatives.
• Utilized tools to analyze data and recommend solutions. Attended management meetings to record new directives and information,
• offering insights and suggestions to improve procedures.
• Assisted in troubleshooting and resolving safety, service and operational issues.
• Monitored the performance of team members against established goals.
• Administered and created training and awareness presentations or materials.
• Canceled orders based on customer requests, inventory or delivery problems. February 2005 - November 2020
Managed multiple projects simultaneously while staying organized and meeting deadlines consistently.
•
Motivated team to achieve optimal results through effective communication
• and interpersonal skills.
• Mentored and coached team members to ensure successful performance. Provided guidance to the team on best practices for completing tasks efficiently and accurately.
•
Delegated tasks to team members according to project requirements and
• employee strengths.
Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
•
Coached individuals to develop their technical knowledge as well as soft skills
• such as communication, teamwork.
Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.
•
Resolved problems and escalated high-level issues to supervisor within established timeframes.
•
Communicated work goals and deadlines to employees to increase productivity
• and meet project benchmarks.
• Assisted in the recruitment and onboarding of new team members. Collaborated with other departments to ensure successful completion of projects.
•
High School Diploma
Winston-Salem State University, Winston-Salem, NC, US EDUCATION
CERTIFICATIONS
• License forklift operator and trainer
References available upon request
REFERENCES
Contact this candidate