Customer Service & Branch Operations Manager

CURRICULUM VITAE

LINDOKUHLE PATIENCE

THULISILE SIBIYA

GENDER: FEMALE

D.O.B : 13 February 1978

MARITAL STATUS: SINGLE

CONTACT: 78298002/79298002

NATIONALITY: SWAZI

LANGUAGES: SISWATI, ENGLISH, FRENCH

RELIGION: CHRISTIAN

A responsible position with opportunities for growth, learning and advancement in any suitable career for my qualification and interests. EDUCATION BACKGROUND

University of Natal(Durban)

Certificate in Business Studies : 1998-1999

Certificate in Public Health (In progress)

WORK EXPERIENCE

COMPANY OCCUPATION

Credit Direct ( Durban) Part time Consultant &

Head of Branch

JOB DESCRIPTION

Head of branch

DUTIES

• Attend to loan applications

• Attend to loan queries

• Attend to loan calculations

• Ensure all loan application forms are filled correctly COMPANY: STANDARD BANK OF ESWATINI ( JULY 2002

TO 2007)

POST(S) : DESPATCH CLERK

• Issue bank guaranteed cheques

• Despatch all mail to different branches

• Despatch all mail to different department in the branch

• Attend to customer queries

• Balancing of internal accounts

• Posting of internal claims

• Attend to pod transactions and queries

CUSTOMER SERVICES CLERK

• Interaction with customers

• Deal with customer queries

• Deal with ATM card replacement and issue

• Attend to customer’s foreign transfers

• Encashment of both Swaziland and South African customers

• Re-issue and order cheque books

• Attend to MasterCard/visa card/card division withdrawals

• Preparing returns for head office

• Helping customers at enquiries department

• Processing back office entries timeously and accurately

• Any other duties assigned to me from time to time TELLER

• Accept cash and cheque deposits

• Change transactions

• Count and balance own cash daily

• Report all difference

• Sign lock register

• Ensure that duty of care requirements are adhered to CUSTOMER CARE CONSULTANT (Senior position)

• Attend to customer queries

• Attend to incoming and outgoing mail

• Dispatch all vouchers to OPC (processing centre)and other branches

• Extract monthly reports for our branch

• Balance all internal accounts

• Attend to pod transactions

• Issue of bank guaranteed cheques

• Attend to incoming and outgoing fax messages

• Attend to telephone queries

• Print customer statements

• Attend to customer transfers

• Preparing and dispatching customer statements

• Expunging suspense accounts on daily basis

• Preparing returns for head office

CUSTOMER INFORMATION CONSULTANT (Senior position)

• Direct customers to respective service queues

• Ensure the banking area is cleaned by non-clerical staff

• Demonstrate electronic banking to customers

• Assist in cross-selling and migration of customers

• Sell bank products to customers

• Ensure targets are met

• And basic administrative duties

ACCOUNT SUPPORT OFFICER (Senior position)

• Back up bank system

• Start and of day of the bank system

• Opening of accounts

• Closing of accounts

• Call customers on approved loans

• Prepare customer mandates

• Attend to interest queries

• Attend to fixed deposit queries

• Create fixed deposits for new customers

• Attend to Estate late from Master of High courts HEALTH OFFICER/COORDINATOR

• Ensure information on health issues is available

• Ensure information on HIV/AIDS is accessible

• Dismantle all information to all stakeholders(staff, immediate family members

,communities)

• Counselling for staff members,their immediate family members

• Assist in formation of support groups in communities

• Do home based care services

• Volunteer in two NGO(NATICC, RED CROSS)

ADDITIONAL WORK EXPERIENCE

Women Together Organization (deals mainly with women and girls living HIV/AIDS in the Eswatini)

Position: Treasury

• Prepare proposals

• Interact with NGO donors

• Prepare financial reports for audit purposes and meetings

• Do administrative duties

• Assist in recruiting and training of volunteers/members

• Counselling of members and their immediate members plus the community at large AMICAALL (Lavumisa and Nhlangano)

Position: Peer educator

• Educating the youth and other community members on various health issues

• Creating youth support groups

• Assist in youth camp facilitations

• Assist in project development (youth and women)

• Counselling

Position: Data clerk

• Collecting of data for capture

• Visitation of all households within required vicinity

• Interviewing of family members as per requirement

• Ensuring that data /information is collected and filled in correctly Position: VCT/HCT RECEPTIONIST

• Attend to walk in clients promptly

• Record all mails and direct them to various areas accordingly

• Create clientele relationships

• Create client record cards for easy references

• Counsel clients from time to time

• Transport client samples to laboratory for assessment

• Record all results from laboratory

• Ensure reception area is neat and clean

DIABETES ESWATINI ORGANIZATION

Position: Youth Ambassador, Accounts officer, Administration officer, Monitoring & Evaluation Officer

This is an NGO that deals with mainly people living and affected with diabetes in Eswatini, thus a team of 50 young people were trained in the field and I was one of the participants and thus was nominate as a youth ambassador for the youth living with diabetes in Eswatini. This is on a voluntarily basis.

Non-communicable disease(NCD) and Food and Agricultural Organization(FAO) Survey 2018

Position: Data Collector

I was trained by FAO on how to collector data and was part of a team that collected data throughout the kingdom. We interviewed individuals of all races and different languages that live in the designated areas of the survey. We used PDAs to collect, store and analyse the data daily.

EBC (Elections and Boundaries Commission)

Position: POLLING OFFICER BOTH LOCAL AND MUNICIPAL ELECTION ACTION AGAINST NON-COMMUNICABLE DISEASES IN ESWATINI (ACANCODE) Position: Project Manager

Coordinate various projects

Implement projects

Supervision of all projects

Prepare monthly reports on existing projects

Prepare annual project reports

Liaison with other stakeholders on projects

Outsource funds in order to be able to implement projects Position: Patient Advocate and Youth Mentor Officer

Counselling of all our patients and their immediate family members

Ensure patients adhere to all medical information provided by healthcare givers

Mentor youth living with NCDs and TB

Counselling of all youth living with NCDs and TB

Liaison with healthcare facilities,communities and youth

Do community based care

Do community dialogues

Train youth on NCDs and TB, climate change

Testing of all youth in communities and schools (TB,NCDs,HIV)

Help in formation of youth support groups

CURRENTLY 2023 – To date

Organization: Connecting Climate Minds Sub

Sahara African Region

Positions: Sub-Sahara Climate Change and Mental Health with lived experiences Ambassador (including Lived Experiences Advisory Group)

● Responsibilities: Is to will provide crucial input throughout the project, ensuring that youth perspectives are included at all stages, and helping us connect with youth around the region.

● Also expected to popularize and bring this project to the attention of policy makers and relevant stakeholders across Sub Saharan Africa.

● To ensure that a global network is built will strive to improve the understanding of climate mental health intersection.

● Assist in creation of methods of mental health resilience and climate mitigation as well as envision a research action agenda and policies that safe guards the mental health of Africans.

● To share lived experiences of climate change and mental health impacts in all different ways.

● Draw unique expertise and wisdom, that will provide vital community-centered perspectives and guidance for inputs and outputs for the regional dialogues to be held.

● Report individual country’s experiences/ stories/ activities to the regional and then global forum and also share these in all organizations social media platforms, which includes writing various articles to this effect.

Also was appointed EcoClimate Country Volunteer Director for Eswatini by EcoClimate International

Country Representatives: Provide pivotal leadership skills that will play a fundamental role in steering EcoClimate Vision's mission within designated countries. They are responsible for: • Strategic Leadership: Developing and executing country-specific plans aligned with EcoClimate Vision's overall objectives. • Team Management: Inspiring and leading diverse teams to foster a culture of collaboration and excellence. • Program Implementation: Overseeing successful execution of climate education, awareness, and sustainability initiatives. • Stakeholder Engagement: Building robust relationships with government bodies, NGOs, and community leaders to amplify impact. • Monitoring and Evaluation: Ensuring effective project monitoring to measure progress and make data-driven decisions. • Advocacy and Representation: Representing EcoClimate Vision in relevant forums, advocating for climate action and awareness

Further appointed to head the 2024 Open Dialogues on Climate Change in Eswatini by the International Open Dialogues on Climate Change. Responsibility includes encouragement of dialogues, enhancing communication, diversity and participation of different stakeholder groups in decision-making, including political engagement; and promoting values of equality, public participation, climate justice and solidarity. Also to coordinate activities, guidance on the logistics of organizing events, and including reported outcomes in the international summary event that is to be delivered during the COP29 United Nations Climate Change Conference.

PERSONAL ATTRIBUTES

• Team player and good interpersonal skills

• Can handle pressure and work well without close supervision

• Willing to learn so to improve my career

• Time management skills

• Honest to my work

• Report and proposal writing skills

• An achiever

• Good learning and listening skills

Personal interest

• Learning new techniques

• Travelling and solving puzzles

• HIV/AIDS awareness/ Health issues

• Women and young girls developments

• Environment and climate change issues

Competencies

• Knowledge of Microsoft suite and excel

• Knowledge of e-mail and internet

• Possess a valid driver’s license

WORKSHOPS/TRAINING ATTENDED(WHO-World Health Organization, HEP – Humanitarian Education Program), IDF(International Diabetes Federation),GTBF(Global TB Forum), STD Bank Eswatini(Standard Bank of Eswatini ),USAID (United States, MOH(Ministry of Health Eswatini), SWAAGA(Eswatini Against Gender-based Violence, EVAWINTL(End Violence against Women International)

• INDUCTION COURSE – STD Bank Eswatini

• DUTY OF CARE COURSE – STD Bank Eswatini

• CUSTOMER CARE COURSE – STD Bank Eswatini

• TELEPHONE TECHNIQUES –STD Ban Eswatini

• TELLERS COURSE – SRD Bank Eswatini

• WELLNESS MANAGEMENT COURSE – USAID

• PEER EDUCATOR TRAINING - MOH

• NUTRITION -

• DRUG EDUCATION –ARV/TB treatment - MOH

• EXPERT CLIENT TRAINERS - MOH

• BRIDGES OF HOPE (deals with HIV/AIDS impact in communities and workplace) – STD Bank Eswatini

• PRODUCT KNOWLEDGE – STD Bank Eswatini

• FRAUD COURSE – STD Bank Eswatini

• PERSONAL FINANCE MANAGEMENT SKILLS – STD Bank Eswatini

• MONEY LAUNDERING – STD Bank Eswatini

• HOME BASED CARE TRAINING -MOH

• COUNSELLING - MOH

• HIV/AIDS (monitoring and evaluation)

• TRAINER OF TRAINEE ON ARVs - MOH

• GENDER AND HIV/AIDS

• TRAINED ON ADHERENCE

• NCD DISEASES( DIABETES AND HYPERTENSION) – Diabetes Eswatini & MOH

• ADVOCACY

• TRAINED ON PRALEGAL – SWAAGA

• BASIC SECURITY in the FIELD II - (UNDSS)

• ADVANCED SECURITY in the FIELD- (UNDSS)

• CHILD PROTECTION In CONFLICT SETTINGS - (HLA and Save the Children)

• INTRODUCTION to HISTORY of HUMANITARIAN - ( Save the Children)

• STOP COVID-19 (Essentials for the prevention and control of the virus) - ( Bioforce)

• PSYCHOSOCIAL SUPPORT PROGRAM - ( UNICEF)

• WELLNESS AND RESILIENCE For FRONTLINE WORKERS and MANAGERS - ( HLA)

• INTRODUCTION to CHILD PROTECTION - (UNICEF)

• INTRODUCTION to HEALTH and SAFETY - (HLA)

• Infection Prevention and Control (IPC) for Novel Coronavirus (COVID-19) - (WHO

&HEP)

• Introduction to GO. Data – Field Data collection, chains of transmission and contact follow-up - (WHO&HEP)

• Emerging respiratory viruses,including COVID-19 : methods for detention,prevention, response and control - (WHO and HEP )

• COVID-19: Operational Planning Guidelines and COVID-19 Partners Platforms to support country preparedness and response - (

WHO)

• Diabetes Awareness - ( Allison)

• Responsible Data Management in Emergency - (Save the Children)

• Prevention of Sexual Exploitation and Abuse - (HEP)

• Leadership and Programme Management in Infection Prevention and Control -

(IPC)(WHO)

• Clinical Management of Patients with COVID-19 – Rehabilitation of Patient with COVID-19- (WHO)

• Understanding the Rights of Women and Girls – (YALI NETWORK)

• Introduction to Proposal and Report Writing – (HLA)

• Introduction to Nutrition – (HLA)

• Project Management – (HLA)

• Excel 2019 Beginner’s- ( HLA)

• Introduction to International Humanitarian Law – (HLA)

• EXCEL 2019 – (HLA)

• MEAL Pro (Monitoring, Evaluation, Accountability and Learning) - (HLA)

• Stress Management Certificate – HLA

• Gender, Justice and Health Online Short Course - IPHU

• Diabetic Foot Care Course – IDF

• Certificate of Attendance (6th Global Forum on TB Vaccines – GTBF

• Young Leaders in Diabetes : Women as Leaders of Change – IDF

• Introducing Mental Health and Psychosocial Support- WHO

• Tuberculosis Preventive Treatment – WHO & END TB

• Victim Impact: How victims are affected by sexual assault and how law enforcement can respond – (EVAWINTL)

• International Volunteering – Young Foundation Line for Social Development

• Africa Agenda 2063 Goodwill Digital Ambassador – La Plage Meta Verse

• WHO diabetes targets: accelerating progress towards 2030- IDF

• Executive Diploma in International Diplomacy & Protocol – La Plage Meta Verse

• Executive Masterclass- Digital Skills & International Volunteering –La Plage Meta Verse

• Connecting Climate Minds Global – Wellcome Trust

• Cultivating Psychological Resilience for Climate Change- Sustyvbes & Anchor

• Responding to Mental Health Challenges in Uncertain Times – Creating Futures

• Youth Innovation : Food Security and Climate Change – FAO

• Climate Change and Mental Health – Apolitical

• Train the Trainer – La Plage Meta Verse

• The Economic, Social and Environmental dimensions of alcohol harm in the context of sustainable development – Movendi International

• Urban Forest and Climate Change - Open Dialogues

• Introduction to Social Media – La Plage Meta Verse

•

I am also a member of various international organizations that deal with youth, girls, and women: a) Global Health Council – Washington DC, USA

b) Women Health Organization – New York, USA

c) NCD Alliance – Washington DC USA

d) TB Proof – South Africa (COVID-19/TB Task Team) e) Global Fund Advocates Networks – OTTAWA

f) AIDS, TB, MALARIA DIGITAL ADVOCATE –USA

g) Global Health Security Network

h) International Community Health Network

i) YSEALI [Youth Southeast Asian Leaders Initiative]. j) PreFIT Board Member ( Predicting the Future : Incipient Tuberculosis) k) Pandemic Action Ambassador – Pandemic Action Network l) Climate and Health Ambassador

m) EcoClimate Vision – Country Volunteer Director

n) Open Dialogues – Country Co ordinator

I am a 45-year-old woman who is living with HIV, TB survivor, living with NCDs. Active local and international advocates for betterment of health systems, availability of medical supplies and # leave no one behind. I am currently a Board Member with PreFit and TB Proof CHW Champion plus COVID- 19 Task Team. Including Pandemic Action Ambassador. REFERENCES

MRS GUGU H. NDWALANE

STANDARD BANK ESWATINI – MATSAPHA BRANCH

BRANCH ANALYST

TEL: +268-********(W)

TEL: +268-********(Cell)

MS FIKILE MATHUNJWA

AMICAALL ESWATINI

HEALTH OFFICER

TEL: +268-********(W)

TEL: +268-********(Cell)

MRS DUMSILE MAVUSO

DIABETES ESWATINI ORGANIZATION

NATIONAL DIRECTOR

TEL: +268-******** /79057846(Cell)

TEL : +268-********(W)

Contact this candidate