Client Experience & Business Development Leader

Mollie Federinko

Phone: 770-***-****

Email: **********@*****.***

Address: **** **** ***** ** *******, GA 30315

LinkedIn: https://linkedin.com/in/mollie-federinko Contact

Professional Summary

Relationship-driven Client Experience and Business Development professional with 10+ years of experience across commercial real estate, luxury services, hospitality, events, and consultative sales. Proven ability to build and maintain high-value client relationships, lead large-scale engagement and event programs, manage operational budgets, and drive revenue through strategic partnerships and customer experience initiatives. Skilled in cross-functional collaboration, vendor management, account development, and creating programs that enhance retention, satisfaction, and long-term loyalty. Work Experience

CP Group

Tenant Engagement Manager Atlanta, GA July 2025 – Present TheRealReal

Luxury Consignment Executive Atlanta, GA April 2024 – July 2025 Managed high-touch client relationships with consignors, ensuring a premium and seamless customer experience Identified high-value inventory opportunities through market knowledge and client engagement Drove revenue through consultative selling and strategic account development Collaborated with internal teams to optimize pricing, listings, and client outcomes Built long-term relationships with clients to support repeat business and loyalty Atlanta Personal Chef Service

Director of Sales & Marketing Atlanta, GA August 2023 – February 2024 Led sales strategy and execution for a service-based business focused on high-end clientele Developed and implemented outreach and partnership strategies to generate new business opportunities Managed full sales cycle from prospecting through close and client onboarding Coordinated event-based catering opportunities and logistics to support client experiences Built brand awareness through local partnerships and targeted marketing initiatives Royal Food Service

Outside Sales Representative Atlanta, GA November 2020 – August 2023 Managed territory sales and developed new accounts through proactive prospecting and relationship building Increased customer base by identifying opportunities across restaurants, hospitality, and institutional clients Maintained and grew existing accounts through consistent service and product recommendations Conducted sales analysis to identify trends and improve territory performance Provided ongoing account support to ensure retention and customer satisfaction Lead tenant engagement strategy for a multi-building Class A office campus serving 180+ tenant companies and thousands of daily occupants

Plan and execute 35+ annual events, wellness programs, and tenant activations designed to increase engagement and retention

Manage an annual engagement budget (~$500K), ensuring ROI-driven programming and cost efficiency Build and maintain relationships with 100+ vendors, overseeing contracting, coordination, and compliance requirements Partner closely with property management, leasing, and operations teams to support tenant satisfaction and retention goals

Manage communications, newsletters, tenant-facing programming, and post-event reporting to measure success and engagement impact

Support ongoing tenant experience improvements through feedback tracking, surveys, and on-site engagement initiatives

Your Party by Karen Segal / Laura Burchfield Events / Emily Jordan Events Professional Event Assistant (Contract / Freelance) Atlanta, GA October 2015 – Present Support high-end private and corporate events including weddings, galas, and social functions Coordinate with vendors, planners, and clients to ensure seamless execution of events Assist with logistics, setup, staging, and on-site problem solving Serve as liaison between clients and vendors to ensure expectations are met and exceeded Provide day-of execution support for large-scale, high-visibility events Four Seasons Hotel Atlanta

Assistant Banquet Manager Atlanta, GA November 2018 – June 2020 Coordinated execution of high-end events in partnership with sales and catering teams Managed client experience onsite, ensuring service standards were consistently exceeded Oversaw logistics including staffing, setup, budgeting, and event flow Strengthened client relationships through direct engagement and issue resolution Atlanta National Golf Club

Director of Private Event Sales Milton, GA May 2018 – November 2018 Generated new business opportunities for private and corporate events Managed end-to-end event planning process from inquiry through execution Built and maintained strong client relationships to drive repeat business Alon’s Bakery & Market

Catering Sales Representative Dunwoody, GA December 2014 – May 2018 Education

University of Georgia Athens, GA 2014

Bachelor of Arts in Journalism and Mass Media Arts Minor: Communication Studies

Managed catering sales pipeline and developed recurring client relationships Consistently met and exceeded sales goals through proactive outreach and relationship management Coordinated orders and ensured timely, high-quality execution of catering services Technology

Salesforce Microsoft Office Suite Slack Zoom Google Workspace Core Competencies

Client & Customer Relationship Management

Tenant / Account Engagement Strategy

Business Development & Sales Support

Event Strategy & Execution

Vendor & Contract Management

Budget Management & Reporting

Cross-Functional Collaboration

CRM Systems (Salesforce)

Marketing & Communications

Problem Solving & Client Experience

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