Operations-Focused Manager

LAUREN SANGSTER

**** **** *** ****** ******* Texas, 77003

713-***-**** ****************@*****.*** www.linkedin.com/in/laurensangster

PROFESSIONAL SUMMARY

Graduate registered nurse with extensive experience in clinical care, healthcare administration, and operational leadership. Proven ability to lead multidisciplinary teams, optimize workflows, and ensure compliance, demonstrated while managing a telemetry med-surg unit and directing a 100-person delivery team. Key achievements include founding a logistics business that maintained 98% on-time delivery and developing HR strategies that boosted employee satisfaction and regulatory compliance. Seeking to apply this blend of clinical expertise and operational acumen to drive excellence and positive patient outcomes in a nursing role.

EDUCATION

Houston Community College Associates Degree, Nursing

December 2021

Florida Agricultural & Mechanical University Bachelor of Science, Healthcare

December 2015

PROFESSIONAL EXPERIENCE

AER Logistics LLC DSP Owner/ Operator

Jan 2023 - Dec 2024

•Founded and scaled the logistics company under the Amazon DSP program, overseeing daily operations, budgeting, and compliance; used Microsoft Publisher to create operational manuals and applied planning and development skills, resulting in sustained profitability and full compliance with Amazon standards

•Directed a team of 100 delivery associates, overseeing recruitment, training, scheduling, and performance management to ensure consistent on-time delivery rates above 98%.

•Managed a fleet of 50 delivery vans, coordinating preventive maintenance, routing optimization, and safety compliance to reduce downtime and costs.

•Achieved top-tier performance metrics in safety, delivery accuracy, and customer satisfaction among regional DSPs.

•Implemented data-driven strategies to improve route efficiency, reducing delivery time and fuel costs.

•Oversaw all business operations-including budgeting, payroll, inventory, HR, and vendor relations-using Excel and QuickBooks, which streamlined processes and ensured on-time reporting.

•Maintained full compliance with DOT, OSHA, and Amazon safety standards, achieving zero major incidents over 2 years.

•Fostered a positive work culture, improving retention rates and employee engagement through incentives, recognition programs, and leadership development.

•Developed scalable operational processes to support rapid business growth from startup daily package deliveries.

•Negotiated contracts and optimized cost structures, increasing profitability and long-term business sustainability.

•Human Resource experience in using variety of applicant tracking systems and tracking recruitment analytics.

Certified Nursing Assistant First Light Home Care

June 2026-Present

Collaborated with clients, families, and healthcare teams to resolve concerns, communicate updates, and maintain exceptional service.

Delivered compassionate, person-centered care while monitoring vital signs, observing changes in condition, and reporting findings to the nursing team to support quality patient outcomes.

Assisted with activities of daily living (ADLs), mobility, personal hygiene, and medication reminders while maintaining client safety, dignity, and comfort.

Coordinated daily care schedules, appointments, and documentation, ensuring accurate records and compliance with agency policies and HIPAA standards.

Collaborated with nurses, clients, families, and caregivers to communicate care updates, support continuity of care, and mentor new team members on best practices.

Harris Health System- Ben Taub Hospital Patient Care Technician.

Sep 2018 - Aug 2020

•Collaborated with RN team on a telemetry med-surg unit to coordinate patient handoffs and document care in Epic EMR, improving continuity of care and reducing handoff errors

•Performed clinical duties including telephone triage, patient rooming, blood glucose monitoring, insulin administration, continuous glucose monitoring, vital sign assessment, catheter care, ADL support, feeding assistance, and safety precautions, ensuring timely, accurate care

•Assisted RNs with wound care, collected lab specimens, and provided patient education using clear communication, enhancing patient understanding of care plans

Illinois Bone and Joint Institute, Rehab Technician

March 2018- Aug 2018

•Assisted therapists in delivering both individual and group treatment sessions based on care plans, including ADLs, functional mobility, range of motion (ROM), strength, coordination, cognitive/perceptual training, and functional maintenance.

•Maintained inventory of therapy equipment and supplies; conducted brace sizing for patients according to physician orders.

•Documented and maintained accurate patient records, including evaluations, daily treatment notes, phone communications, physician orders, and billing information.

•Prepared patients for therapy sessions by educating, assisting, and motivating them; observed and recorded patient responses and progress.

•Guided patients through prescribed therapy exercises, providing cues and support under the direct supervision of a physical therapist or physical therapist assistant.

•Administered therapeutic modalities such as electrical stimulation (STEM), ultrasound, and other treatments as directed.

•Developed and explained individualized home exercise programs to support patient progress outside of therapy sessions.

•Supported the overall organization and maintenance of the physical therapy department.

Utopia Home Care, Inc. Office Manager

May 2016 - Aug 2018

•Audited and maintained all clinical and office personnel files using the HR information system, ensuring full compliance with regulatory standards and eliminating file errors

•Enhanced the hiring process by reviewing and processing all applicant files, conducting verifications, reference and background checks, and license validations using the applicant tracking system, which shortened time-to-hire and improved candidate quality

•Pre-screened resumes, scheduled and conducted interviews, and processed promotions, rate changes, terminations, leave requests, internal transfers, and contractor updates in the HRIS, streamlining HR operations and improving payroll accuracy

•Conducted weekly orientations for administrative and clinical hires, extended job offers, set start dates, and delivered computer training, maintaining training records in the LMS, which accelerated new-hire productivity and boosted onboarding satisfaction

•Administered and trained employees on health and welfare benefits-including new and open enrollments, life insurance, and 401(k)-using the benefits portal, which improved enrollment accuracy and employee understanding of options

•Managed full recruitment cycle by posting ads on internal and external job boards, organizing recruitment events, and attending monthly local job fairs, resulting in successful hiring of needed clinical staff

•Processed weekly payroll and invoicing and maintained accurate PTO and vacation records for clinicians, ensuring timely payments and reliable attendance tracking

•Coordinated daily clinical employee schedules and onboarded new clients using scheduling software, which improved staff coverage and client onboarding efficiency

•Entered weekly clinician and contractor data into the EMR system and updated census numbers, maintaining accurate records that supported reliable operational reporting

•Led disciplinary write-ups and conducted 3-month, annual, and exit evaluations for clinicians, applying conflict-resolution techniques to address performance issues and improve staff retention

•Generated a new employee application tracking system using Google Forms and Excel for all 7 Florida branches, which streamlined applicant data collection and reduced processing time

•Answered multiple phone lines and greeted candidates and patients using the office PBX system, ensuring prompt communication and creating a welcoming first impression for visitors.

RELEVANT VOLUNTEERING EXPERIENCE

The Garden Church Medical Team

March 15-Present

•Assisted healthcare professionals in providing basic medical support during church services and community outreach events.

•Welcomed and guided patients, helping with registration and directing them to appropriate care. Prepared medical supplies and maintained a clean, organized treatment area.

•Monitored and restocked first aid and medical equipment as needed. Provided compassionate support to patients while maintaining confidentiality and professionalism. Collaborated with volunteers and medical staff to ensure efficient and safe delivery of care. Responded to minor medical incidents and assisted with emergency preparedness activities.

Houston Community College Coleman Vaccine Clinic

February 2021- December 2021

•Volunteered as a student vaccinator, and administered Pfizer and Moderna vaccines to the Houston community at the Word Fellowship Church. Assisted in checking blood pressure, blood sugar, and discussing stroke risk factors, and education on lifestyle modification.

United Memorial Medical Center Booker T Washington High School Vaccination site 3/29/2021

•Neighborhood outreach student volunteer. Assisted in checking blood pressure, blood sugar, vital signs, and administering Pfizer vaccines.

LICENSE/CERTIFICATIONS

•Certified Nursing Assistant

•Certified Phlebotomy Technician

BLS: American Heart Association, CPR/AED Certified

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