Paraprofessional Business Management Client Relations Administration

Kelcy Showers

*************@*****.*** https://www.linkedin.com/in/keshow 661-***-**** Bakersfield, CA PROFESSIONAL SUMMARY

Versatile professional with nearly 12 years of proven long-term business success. Extensive experience managing high-volume communications, calendars, appointment scheduling, CRM platforms, project coordination, and confidential records in fast-paced environments.

Known for strong communication and self-management skills, sound judgment, and a natural ability to quickly connect with individuals of all ages and personality types.

Brings a rare combination of business management, educational support, hands-on classroom experience, customer service excellence, and administrative support. Highly organized with a proven ability to solve complex problems, proactively find solutions, and quickly adapt in new and diverse environments. PROFESSIONAL SKILLS

Operations & Administration –

Business Operations • Calendar Management • Appointment Scheduling • Confidential Records Management • Administrative Support • Project Coordination • Behavioral Management • Billing & Invoicing • Data Entry Communication & Customer Success –

Client Communication • Customer Service • Client Relations • Client Retention • Active Listening • Conflict Resolution • Professional Communication • Emotional Intelligence

Marketing, Sales & Business Development –

Brand Development • Digital Marketing Coordination • Consultative Selling • Client Acquisition • Lead Generation Leadership & Professional Strengths –

Critical Thinking • Workflow Optimization • Organization • Time Management • Adaptability • Cross-Team Collaboration • Self-Management Technology & Tools –

Google Workspace • Microsoft Office • CRM Platforms • Scheduling Systems • Email Management • File Management • Remote Collaboration PROFESSIONAL EXPERIENCE

Paraprofessional Instructional Assistant / Aide Standard School District January 2026 – Present

• Partner with TK-8 educators and administrators to reinforce classroom instruction, provide student support, and maintain safe, structured, and engaging learning environments while adapting quickly to changing instructional needs.

• Provide academic, behavioral, and emotional support to students while adapting to diverse learning needs, and promoting student growth and independence.

• Maintain confidential records, accurate documentation, and handle sensitive information with discretion and strict compliance.

• Build trusting relationships with students, creating an environment where they feel safe, respected, and comfortable seeking guidance.

• Respond calmly and effectively to behavioral escalations and unexpected situations using sound judgment, de-escalation strategies, and established safety procedures.

Independent Business Owner - Licensed Cosmetologist Simply Salon & Topknot Salon June 2014 – December 2025

• Built and maintained a 5-star independent business for nearly 12 years, overseeing daily operations, scheduling, client acquisition, marketing, inventory, and securing payments.

• Independently managed over 700 client appointments annually.

• Managed high-volume client communications, calendar management, CRM systems, confidential records, online booking, and follow-ups while maintaining prompt response times and delivering a seamless client experience.

• Retained a loyal referral-based clientele through exceptional customer service, personalized services, and delivering top-tier, consistent results.

• Drove revenue through consultative selling, tailored product education, and personalized client solutions based on individual needs.

• Designed and executed digital marketing campaigns and social media content that consistently generated new client inquiries and strengthened brand visibility.

• Continuously pursued advanced education to stay current with industry trends while also teaching classes, sharing techniques, and educating fellow professionals and students.

Interior Designer & Project Coordinator Co-Owner designSHOW March 2021 – Present

• Coordinate business operations simultaneously by overseeing multiple projects, timelines, scheduling, client communications, and invoices.

• Streamline design concepts, digital layouts, and material selections while balancing client expectations, functionality, aesthetics, and budget.

• Collaborate remotely with owners, clients, vendors, and project partners, using digital planning tools and virtual communication platforms to streamline workflows and improve efficiency.

• Solve operational, design, and logistical challenges through critical and creative thinking, adaptability, and strong attention to detail.

• Balanced multiple business ventures simultaneously. Independent Bartender Private Events

April 2023 – Present

• Deliver professional guest service at events, ensuring excellent experiences in fast-paced, high-volume environments.

• Maintain situational awareness and de-escalate concerns professionally while adapting quickly to last-minute changes and needs.

• Prepare and serve beverages efficiently, verifying guest identification and securing payments in compliance with regulations. Hostess & Server Mimi’s Café

January 2013 – December 2015

• Coordinated guest flow and communication between staff and management to maintain efficient operations in a high-volume environment.

• Resolved guest concerns promptly and professionally utilizing active listening and sound judgment.

• Managed multiple responsibilities simultaneously including order entry, phone inquiries, seating coordination, and payment processing with accuracy.

EDUCATION & CERTIFICATIONS

Computer Skills Course

July 2026 Human-I-T

• Successfully completed comprehensive training in digital literacy, Google Workspace, Microsoft Office, Microsoft Excel, Google Docs, Google Sheets, Zoom, email management, typing, data privacy, video conferencing platforms, remote workplace collaboration tools, etc. Paraprofessional Certification

March 2026 Standard School District

• Successfully passed all required educational assessments - English, Language Arts, Mathematics, and Instructional Assistance. Board of Barbering & Cosmetology License

May 2014 Department of Consumer Affairs

• Active California licensed professional, May 2014 - Present. Vocational College Cosmetology Program Graduate

May 2014 Marinello Schools of Beauty

• Successfully completed all required technical instruction, training hours, and California program requirements. High School Diploma

May 2013 Stockdale High School

VOLUNTEER EXPERIENCE

Leaders in Life

Program Volunteer

• Planned and coordinated youth leadership conferences, educational workshops, and community engagement events focused on leadership, teamwork, and mentorship.

• Collaborated with fellow student leaders to organize events supporting leadership development and community involvement addressing community needs.

Community Involvement

Classroom Volunteer TK & K – Panama Buena Vista Union School District

• Worked one-on-one with students to reinforce learning concepts, support academic growth, and personal development while gaining early hands-on educational experience and knowledge.

• Assisted educators while maintaining organized, structured classroom environments and encouraging positive student behavior and engagement through mentorship.

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