Healthcare Program & HR Operations Coordinator

SHAQUAVA HOLLINGTON

***** *********** **, ****** **, 77302 Cell: 347-***-**** *.*.**********@*******.*** EXPERIENCE

Mount Sinai (Adolescent Health Center), Part-Time Directors Assistant 2019- Present • Reviewed program data and retention rates of test subjects to determine statistical outcomes. • Updated resources and edited charts to present research findings to AHC board members. • Responsible for the minutes for every ACH Board meeting

• Presented innovative ideas and strategies to enhance patient satisfaction during clinical trials. Lincoln, Human Resources Coordinator 2025

• Extended offers and managed end-to-end onboarding processes, including sending onboarding documents to ensure a smooth new hire experience.

• Assisted background teams to track, verify, and complete all pre-employment checks, ensuring full compliance and proper documentation.

• Performed data entry, record maintenance, and HR documentation management, ensuring accuracy and confidentiality of employee records.

• Supported administrative and operational HR tasks including scheduling, supply management, Payroll compliance, and assisting with paperwork for workers compensation and union delegations.

Metro Plus Health, Provider Contracting Specialist 2023-2024

• Served as internal liaison for Contract provisions, Special investigators and IT by providing updates and educating staff, and reporting and suspicious outliers.

• Worked with health providers and internal departments to review and implement the terms of the managed care contracts, input data reflecting itemized lines of business and contract terms.

• Coordinate contracting activities including; value-based and reimbursement agreements

• Evaluates and reviews contract language proposals; coordinates and tracks documents.

• Eligibility and, Provider Health Insurance screening, coordinating coverage modification. Jacobi/ North Central Bronx, Background Coordinator 2022

• Verified licenses and Certifications to update personnel files for Doctors and Staff Nurses.

• Established the transfer of physical files to digital record keeping process, reorganized file room. • Updated dedicated terminated files as needed, sorted through all incoming paperwork/Labs. • Multitasked between programs and software to complete data entry projects.

• Audited 100+ files per week for Joint Commission audit. Beam Living, Project Manager Liaison 2019 - 2020

• Communicated with management and maintenance departments to ensure prompt responses to residential service needs.

• Developed protocol for remote inter-office communications, client assistance, and management scheduling.

• Responsible for initial Access passes creation and key handoff for new residents.

• Escorted Executive guests for scheduled meetings, assisted residents with various inquiries. TRC Center, Human Resources 2018-2019

• Review recorded calls for policy breaches, administer performance evaluations and improvement plan

• Ensure compliance with labor laws and oversee attendance/ leave management.

•coordinated special projects, led team meetings, conducted chart reviews and team member training.

EDUCATION:

Math, Science Research and Tech Magnet - Cambria Heights, NY 2011

High School Regents Diploma

Strive International - New York, NY 2019 Health and Office Operations Training Liberty University, B.S In Psychology Expected Graduation Date: 2027 SILLS:

• Human Resources Support & Administration

• Onboarding & Candidate Coordination

• Timesheet verification and payroll services

• Data Entry, Record Documentation & Management

• Contract Review & Legal Documentation Support

• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

• Calendar Management & Scheduling

• Employee Relations & Communication

• Administrative & Clerical Support

• Interview Coordination & Recruiting Support

• Database Management & Accuracy Verification

• Organizational & Multitasking Skills

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