Logistics, IT Support & Transit Operations

Stephen Woodard

Raleigh, NC • 773-***-**** • ************@*****.***

Professional Summary

Detailoriented and dependable professional with experience in operations, customer service, administrative support, transportation, logistics, and technology systems. Strong background in troubleshooting, data entry, reporting, inventory control, and customer support. Skilled in Microsoft Office, database systems, and computer networking fundamentals. Holds Class A & B CDL with Passenger and Air Brake Endorsements and is actively completing a Bachelor of Science in Data Science (June 2027). Recognized for adaptability, strong communication, and a handson approach to solving problems in fastpaced environments.

Core Skills

IT Support & Troubleshooting

Customer Service & Call Center Operations

Data Entry, Reporting & Documentation

Inventory Control & Warehouse Operations

Logistics, Sorting & Material Handling

Microsoft Excel, Word, Outlook

Database & Records Management

Computer Networking Fundamentals

Process Improvement & Quality Control

Team Support & CrossFunctional Collaboration

Education

Bachelor of Science, Data Science University of Phoenix — Expected June 2027

Associate Degree, Computer Networking OliveHarvey Community College — 2007

CDL Training Roadmaster Drivers School — 2025

High School Diploma South Shore Community Academy, Chicago — 1998

Licenses & Certifications

Class A & B CDL — Passenger & Air Brake Endorsements

CPR & First Aid Certified

Forklift & Pallet Jack Certified

Guard Card Certified

Actively pursuing CompTIA A+

Professional Experience

Transit Operator

GoDurham, Durham, NC Apr 2025 – Present

Operate transit vehicles safely while maintaining schedules and delivering excellent customer service.

Utilize onboard computer systems, routing software, and GPS tools to support transportation operations.

Demonstrate professionalism, sound judgment, and reliability in a fastpaced publicfacing environment.

Administrative Assistant

City of Raleigh, NC Jan 2024 – Feb 2025

Provided administrative and clerical support including scheduling, document management, and records maintenance.

Performed data entry, database updates, and reporting to support departmental operations.

Assisted staff with basic troubleshooting for printers, software, and login issues.

Maintained accurate files, logs, and documentation to support compliance and daily workflow.

Warehouse & Customer Service Specialist / Inventory Manager

Novomatic Group, Mount Prospect, IL Apr 2021 – Jun 2023

Managed inventory records and system data using Microsoft Dynamics Navision.

Supported staff with software use, reporting tasks, and daytoday issue resolution.

Improved inventory accuracy and streamlined customer support processes.

Assisted with order fulfillment, shipping coordination, and warehouse organization.

Remote Customer & Technical Support / Inventory Control

Pet Food Experts Inc., Des Plaines, IL Oct 2019 – Apr 2021

Provided remote customer service and technical support for order issues, system navigation, and account inquiries.

Supported inventory control processes, data accuracy, and system updates.

Collaborated with warehouse and logistics teams to resolve discrepancies and improve service quality.

Chief Quality Control Inspector / Customer Support

WestRock, Chicago, IL 2015 – 2019

Oversaw quality control processes and ensured production met compliance and accuracy standards.

Maintained detailed production records, reports, and issue documentation.

Supported process improvement initiatives and system checks to enhance operational efficiency.

Package Handler / Loader / Sorter / Bulk Cart Driver

UPS, Chicago, IL 2002 – 2015

Unloaded, sorted, and loaded packages in a highvolume distribution environment.

Operated bulk carts and materialhandling equipment to support efficient package flow.

Ensured accurate routing, labeling, and staging of packages to meet strict delivery timelines.

Maintained safety, speed, and accuracy while working in fastpaced, physically demanding conditions.

Collaborated with supervisors and team members to resolve workflow issues and improve operational efficiency.

Customer Service & Collections Representative

Ameritech / SBC / AT&T, Chicago, IL 1999 – 2008

Assisted customers with billing, account questions, and payment arrangements in a highvolume environment.

Utilized account management systems to research issues and provide accurate solutions.

Developed strong communication, problemsolving, and customer support skills.

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