Operations & Administration Manager

RUPINDER JUNEJA

Operations & Administration Manager

Phone: +1-513-***-****

Email: ********.*******@*****.***

LinkedIn: Https://www.linkedin.co m/in/rupinder-j-0ab4b132/ PROFESSIONAL SUMMARY

Results-oriented Operations & Administration Manager with 14 years of experience in operations management, administration, process optimization, client relationship management, team leadership, and business support. Proven expertise in streamlining operational processes, managing cross-functional teams, improving service delivery, and ensuring organizational efficiency. Adept at handling escalations, vendor management, policy implementation, compliance, budgeting support, and stakeholder communication. Passionate about leveraging AI-enabled HR technologies to enhance operational excellence and business performance. CORE COMPETENCIES

Operations Management

Administration & Office Management

Process Improvement

Team Leadership & People Management

Client Relationship Management

Business Operations

MIS Reporting & Dashboard Management

Escalation Management

Workforce Coordination

Microsoft Office Suite

Salesforce CRM

Zoho CRM

AI in HR & HRIS Transformation

PROFESSIONAL EXPERIENCE

Manager – Operations & Administration

Oasis Resource Management Pvt. Ltd.

February 2011 – September’2025

Key Responsibilities

Managed end-to-end business operations and administrative functions.

Supervised daily office operations while ensuring operational efficiency.

Led cross-functional teams to achieve organizational goals and service excellence.

Developed and implemented operational policies, SOPs, and workflow improvements.

Managed client relationships and ensured timely resolution of escalations.

Coordinated with vendors and external stakeholders for seamless business operations.

Prepared MIS reports, operational dashboards, and management presentations.

Supported budgeting, resource planning, and cost optimization initiatives.

Ensured compliance with company policies and regulatory requirements.

Improved operational productivity through process automation and continuous improvement initiatives.

Mentored team members and conducted performance reviews.

Collaborated with leadership to execute strategic business initiatives. Key Achievements

Successfully streamlined operational workflows, improving overall efficiency.

Reduced process turnaround time through standardized operating procedures.

Enhanced customer satisfaction by strengthening escalation management processes.

Led multiple operational improvement initiatives contributing to business growth. EDUCATION

Master of Business Administration (MBA)

Madurai Kamaraj University

Bachelor of Arts (B.A.)

University of Delhi

CERTIFICATIONS

AI HRIS Transformation

Udemy

TECHNICAL SKILLS

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Salesforce CRM

Zoho CRM

HRIS Concepts

Reporting & Documentation

PROFESSIONAL STRENGTHS

Strategic Planning

Analytical Thinking

Problem Solving

Leadership

Communication

Decision Making

Stakeholder Management

Organizational Development

Time Management

Continuous Improvement

LANGUAGES

English

Hindi

Punjabi

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