HR Operations & Talent Support Specialist
Resume:
EDEN PEARL MILLS
Atlanta, GA ***** ************@******.***
Results-driven and performance-focused professional, offering broad-based experience in training and development; with focus on sales and marketing, operations management, staff supervision, and client relations. Armed with well- defined entrepreneurial acumen and well- honed communication, analytical, problem-solving, technical, and multitasking skills. Authorized to work in the US for any employer
Associate of Applied Sciences (AAS) Technology Information
EXPERIENCE
DEPARTMENT OF HUMAN RESOURCES STATE OF GEORGIA March 2024-CURRENT
• Works with HR Assistants or Administrators to ensure the accurate and timely flow of personnel transactions or/and processes personnel transactions (i.e., new hires, promotions, salary adjustments, disciplinary actions, demotions, terminations, retirement, etc.) particularly in the absence of base level HR administrative support staff
• May run reports for HR Manager/Director to analyze and compile data identifying trends within client group(s).
• Maintains employee files for new hire paperwork and confidential documents
• Enters job requisitions into Taleo
• Collaborates with Talent Acquisition on candidate tracking, candidate relationship management, offer development and on- boarding of new employees
• Responds to employee questions regarding Human Resources
• Provides support for investigations and collects and maintains information and documentation
• Protects and secures confidential information
• Prepares New Employee Orientations activities
• Tracks receipt of performance evaluations and submit to OD or file
• Other HR-related duties as assigned
CANVASSER Working America February 2023 to September 2023
• Dynamic Canvasser with a stellar record of success in effectively engaging the public on political campaigns, fundraising for non-profits, and conducting thorough demographic and political research. Proven ambassador for Working America, demonstrating exceptional communication skills and a strong aptitude for teamwork. Possesses a strong work ethic and deep-rooted commitment to advocate for social change.
• Developed professional presentations and educated the public on current political campaigns, issues, and events.
• Performed detailed demographic and political research; engaged in face-to-face cold calling to identify and initiate
• conversations with potential donors and contributors to Atlanta's non-profit projects and organizations.
• Collaborated closely with other canvassers, participated in daily team meetings with supervisors, and produced monthly reports.
• Recruited, trained, and coordinated new canvassers, ensuring full compliance with all policies and procedures.
• Exceeded all quotas and received recognition from supervisors for outstanding performance. TIER 2 TECHNICAL OPERATOR Brightfin July 2022 to October 2022
• Provide accurate and timely customer service/support by phone and email and chat.
• Research technical guides for moderately complex external and internal customer inquiries.
• Handle difficult customer situations in a professional manner
• Provide software troubleshooting for customers
• Track support tickets in call tracking system
• Provide software troubleshooting for customers
• Track support tickets in call tracking system
• Adhere to the team’s policies and standard operating procedure
• Write documents for product resolution database
• Identify training opportunities within the team and formulate training documentation
• Review all escalating tickets prior to escalating to Tier II support
• Takes initiative in learning new troubleshooting skills
• Cross-trained on other CCH products and systems.
• Positive professional attitude with customers, peers, and supervisors. Professional communication skills both written and verbal. Detail-oriented and able to handle multiple top priorities. Ability to function in a fast-paced, collaborative, matrixes team environment.
MEDICAL IN-TAKE COORDINATOR TTEC/Kaiser Permanente - Remote January 2021 to July 2022
• Coordination and process release of medical information for all incoming
• requests for release of information.
• Analysis of incoming release of information requests determining if Authorization to release medical information is complete and HIPAA compliant.
• Analysis of incoming release of information requests, determining type of request for processing according to current ROI workflows, Policies and Procedures and State of Georgia State Statute Codes.
• Processes Production of Documents, Certifications and Subpoenas and any other legal requests.
• Recapitulate medical information for FMLA, Disability, OB Disability and Non-Disability requests.
• Maintains record of correspondence requests in a standard format in the ROI Log/Requests
• Coordinates activities with outside vendor copier service.
• Completes special projects and assignments for Supervisor and/or HIMS Manager.
• Participate in regular quality assurance activities by providing technical support, such as data collection, report compilation, etc. as requested
EXECUTIVE SALES MANAGER Alliance Bus Group March 2018 to December 2019
• Assist & support Sales Team in daily operations including but not limited to the following:
• Accurately review and approve all factory invoices prior to submission to accounting. Secure all rebates and discounts are noted.
• Maintain high level of communication with Operations and Accounting. Process and coordinate all sales leads, assuring follow-up and pursuit which includes tracking sales leads, generating reports and producing a weekly report of activity.
• Screen calls from customers in a polite and professional manner while ensuring the customer is directed to the appropriate division.
• Strive to attain complete customer satisfaction, successfully fill the customer’s needs and concerns and notify customers of bus status.
• Obtain, approve and send to the Accounting Department all expenses related to the sales
• Attend weekly and annual sales meetings in order to inform sales team of bus status and utilize the opportunity to further communicate with sales team.
• Participate in bi-annual customer training classes by assisting Sales Team in customer good will. CATERING SALES MANAGER Zoës Kitchen January 2017 to March 2018
• Supervise the daily operations of the Catering area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating systems.
• Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data.
• Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.
• Maintain or exceed budgeted sales and profits in all catering areas.
• Assist in the development and implementation of effective marketing plans for generating catering revenues.
• Thorough knowledge of sales techniques including strong closing skills and negotiation skills.
• Track record of strong prospecting efforts.
• Provide overall direction, coordination, and ongoing evaluation of operations.
Contact this candidate