Detail-Oriented Customer Service & Billing Associate

Typing Speed **+ WPM (***+ WPM)

Order and Billing Verification

Customer Service

Attention to Detail

Cash Register Operations

Workplace Safety

De-escalation

Multi-tasking

Time management

Team Leadership

Organization

Problem Solving

Beckett Grading Company Plano, TX

Billing and Order Verification

March 2026 - June 2026

Verified customer orders and billing information while maintiaining exceptional accuracy Reveiwed documentation and corrected discrepancies before order processing Maintained organized digital records to ensure accurate order fulfillment Processed high volumes of customer information while meeting productivity expectations

Communicated with customers to resolve account issues and update records Andy’s Frozen Custard Coppell, TX

Crew Member

July 2025 - March 2026

Restocked ingredients, toppings, cups, and supplies to ensure smooth operations throughout the shift

Followed food safety, hygiene, and sanitation guidelines to ensure compliance with health standards Prepared and organized ingredients, toppings, and custard items efficiently while maintaining food safety

Maintained a clean and sanitary work environement by regulalry cleaning machines, counters, and utensils

Adapted quickly to new tasks and responsibilities, showing reliability and willingness to learn Nike Clearance Store Grapevine, TX

Retail Team Member

Aug 2024 - Nov 2024

Assisted a large quantity of customers a day in choosing products, sizing, and purchases.

Learned Nike products well in order to guide customers to the right choices.

Unpacked and organized new shipments for the sales floor. Operated the register, handling payments and returns quickly and accurately.

Worked with the team to meet store goals and keep a positive work vibe. Panera Bread Euless, TX

Team Lead MIC

Aug 2021 - June 2025

Help customers by answering questions, solving problems, or getting a supervisor if needed

Guide team members on procedures and policies, assisting them with tough situations

Assigned tasks to team members and assisted as needed Keep tools and equipment safe following proper health guidelines Used cash registers and card readers, fixing any problems as they occurred Detail-oriented administrative professional with experience verifying customer orders, processing billing information, maintaining accurate records, and delivering exceptional customer service in fast-paced environments. Proven ability to type 85+ WPM while maintaining a high level of accuracy. Strong organizational skills, attention to detail, and experience prioritizing mulitiple tasks independently. Seeking a remote Data Entry, Administrative Assistant, Records Specialist, or Operations Support position where accuracy and efficiency are valued. SKILLS

EXPERIENCE

PERSONAL S UMMARY

Jensen Nguyen

EDUCATION

REFERENCES

Joseph Thomas, Assistant General Manager,PaneraBread,682-***-**** **************@*****.***

Estefania Hernandez, General Manager, Panera Bread, 972-***-**** Estefania *********@***********.***

Joseph Williams, General Manager, Andy’s Frozen Custard, 720-***-**** ***@******-********.***

Trust Terry, Assistant General Manager, Andy’s Frozen Custard, 469-***-**** ****************@*****.***

AI-900:Microsoft Azure AI Fundamentals Certification AZ-900: Microsoft Azure Fundamentals Certification CompTIA A+ Certification

CompTIA Net+ Certification

CompTIA Security+ Certification

LPI Linux Essentials Certification

CompTIA A+ Core 1 Certification

Ranchview High School Irving, TX

High School Diploma

MyComputerCareer Raleigh, NC

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