Administrative Customer Service Specialist

Robin M. Gohl

*** *. *** ***., ********, CA 818-***-**** **********@*******.***

Administrative Specialist

Dedicated and dynamic Administration Specialist with 15+ years of experience working in diverse, fast-paced environments with high demand for strong organizational, technical, and interpersonal skills. Collaborative and trustworthy communicator committed to reliable and outstanding performance and efficient administrative and marketing strategy. Detail-oriented and resourceful in completing projects with high-level ability to multi-task effectively. A respected professional recognized for successfully implementing a host of administrative and marketing strategies across various industries and working diligently across company lines with stakeholders at all organizational levels.

Areas of Expertise:

• Travel/Event Planning

• Technical Applications

• Marketing Strategies

• Client & Customer Support

• MS Office/QuickBooks Proficiency

• Advertising & Sales Strategy

• Research & Process Development

• Front Management

• Merchandising

• Business Development

• Data Processing

Professional Experience

CARELINX 2019-Present

• Caregiver and assistant to male and female clients of all ages, personalities and requirements

LERETA TAX AND FLOOD LLC, Covina, CA 2016-2019

• Manager of over 2,000 property tax bills, necessary to submit with checks nationwide to allow homeowner taxes to be paid in a timely manner and avoid county penalties

• Process checks received from financial institutions and ensure the correct property is credited

• Training temporary agency employees during critical seasonal times

• Fielding phone calls from various counties to respond to questions regarding properties

PERSONAL ASSISTANT, Demetriades Family Trust, Sierra Madre, CA 2014-2016

• Maintain a variety of administrative responsibilities, to include personal and company accounting and daily maintenance of incoming correspondence.

• Manage property management coordination and support for 7 properties; ensure timely rent and communication with tenants and handle monthly rent deposits.

• Handle daily errands as needed to include shopping and cooking.

• Directly support CEO and a team of 6 Project Managers for a busy contracting firm.

Education

Certification Course, Home Care Aide

Glendora, CA

Coursework in Marketing Studies

Virginia Commonwealth University, Richmond, VA

Administrative Practices and Computer Education

Tri-Community Education, Azusa, CA

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