Technology

Michael Allen

Georgia 478-***-**** *******.*****@*****.***

IT Operations and Data Center professional with experience supporting infrastructure operations, incident response, systems administration, backup management, network monitoring, and security compliance across enterprise and data center environments. Strong background working with cross functional engineering teams, troubleshooting operational issues, supporting disaster recovery processes, and maintaining critical infrastructure systems in fast paced environments. Experienced with security frameworks, infrastructure monitoring, cloud technologies, and enterprise IT operations supporting high availability systems. Work Experience Technical and Professional

Data Center Administrator 2023 – 2025

RICOH USA

· Perform QA on shift turnover reports for ISMS audit preparation.

· Supervised a group of two, ensuring that tasks are completed. Led data center operations and personnel ensure 100% availability.

· Bring visibility to items of concern involving resource usage, SLA, and SLO thresholds.

· Utilize and interfaced with Dell EMC Avamar for backup management and cleanup. Involved in data governance.

· Input time worked to keep track for key performance indicators (KPIs).

· Review noted discrepancies by account managers on external customers operating accounts.

· Assist users with remote access, VPN connectivity, and RDP sessions for jump boxes.

· Prepare and maintain documentation for infrastructure projects and cold room renovations.

· Perform asset inventory management, monitor data center fiber connectivity, tape drive states.

· Address ELK alerts, PowerBI modeling, interpret log output, Amazon metrics.

· Parse through large log files, understand cloud models, overview of profiles personal data types.

· Involvement with Sarbanes-Oxley program, execution of ISO 27001:2013 compliance programs, HITRUST CSF, FedRAMP program, PCI DSS training.

· Review job flows address notable occurrences in scheduler. Discuss with Controls team.

· Used ServiceNow, LogicMonitor, and Kaseya for incident tracking, problem management and resolution.

· Maintained Intrusion Prevention Systems sift through read notifications.

· Assist in incident response with security events. Navigate SOARs, and Endpoint Detection and Response (EDRs).

· Look over ATS units assist with UPS switchgear operations during power failover generator maintenance events. Computer Operations Specialist 2022 – 2023

RICOH USA

· The operations team focuses on problem recognition and assessment of IT systems.

· Coordinate with UNIX teams during ransomware attacks following up requests into terminal, communicating occurrences, outcomes with leadership.

· Manage TSM tape backup processes with Iron Mountain for pickup, and facilitate media shipments for DR for disaster recovery. Facilitate media shipments to shred team.

· Monitor and analyze Five9 metrics, use OSI model, monitor IPS and IDS notifications, complete data center walkthroughs, verify UPS battery rooms kilowatt load, OmniMetrix for power generation, Zenoss, facility wide security, fire detection/suppression, environmental systems, electrical.

· Maintain batch jobs via TIDAL Workload Automation. Involved in problem management.

· Setup access and access terminations.

· Diagnose problems with InfoSec, Mainframe, Windows, UNIX engineering teams.

· Work cross functionally to align internal teams, including architect and DBA teams.

· Address and monitor Tier 1 locations in NOC function for our locations and clients.

· Manage and communicate outages between internal teams and external partners.

· Setup Cisco network devices, Palo Alto, F5 load balancers, Nokia fiber equipment, SAN switches.

· Provide problem solving to management in a professional environment with updates hourly.

· Use lift gear, have bridge calls with off/nearshore AIX/UNIX engineering teams. Customer Service Staff 2021

Publix

· Collect cash/currency, handle customer questions, and manage conflicts. Systems Analyst 2016 – 2021

Pierce Avenue Properties

· Ensured that any industrial equipment was connected to the network.

· Ensured that building automation is secure and fully functional.

· Monitored and cleared alarms via Johnson Controls Metasys.

· Maintained computer systems, servers, networking equipment, and printers. Performed risk management and implemented the CIA triad.

· Verified that all cameras for the facility were operational and implemented successful solutions when they were not. Ensured secure and functional building automation escalate to vendor if not.

· Addressed access card system technical vulnerabilities, risk posture.

· Learn about Debt to Income ratios, functional budgets, quantitative and qualitative data, income share agreements.

· Learn of credit risk assessments, CDOs, information entropy, LDA Models, credit quality, Altman Z-Score, rent rolls, Loan to Value ratios, and leveraged buyouts.

Certifications

- Certified in CompTIA Security+ CE. Certificate #LJ6XLX4TCBEEQFS1

- Georgia UST Class C System Operator Training by PASS Training & Compliance. Certificate #385466

- Certified in Financial Literacy through the BB&T Financial Foundations program.

- Certified in Marketing and Management by the MBA Research & Curriculum Center. Education

Middle Georgia State University Graduated – 2026

Master of Science in Information Technology

Concentration: Cybersecurity & Forensics

Middle Georgia State University Graduated

Bachelor of Science in Information Technology

Concentration: Network Technology & Administration Key Skills

BUSINESS ANALYSIS & INSIGHTS

Data Center Operations & Monitoring

Incident Response & Problem

Management

Disaster Recovery & Backup Operations

VPN, ROP & Remote Access Support

Windows Server & UNIX Environments

NETWORKING & SECURITY

Cisco & Palo Alto Devices

FS Load Balancers & SAN Switches

IPS, IDS & Endpoint Protection

ISO 27001, HITRUST & PCI DSS

FedRAMP & Sarbanes Oxley Exposure

Security Event Monitoring

Firewall & Access Control Management

Risk Analysis & Compliance Support

SYSTEMS & TECHNICAL SUPPORT

ServiceNow, Kaseya & LogicMonitor

Dell EMC Avamar & TSM Backups

ELK Alerts & Log Analysis

PowerBI & Amazon Metrics

VMware & VirtualBox

Security Event Monitoring

Systems Troubleshooting

Firewall & Access Control Management

Technical Problem Solving

Risk Analysis & Compliance Support

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