Data Entry
Resume:
GINA C. YANCEY
Beavercreek, OH 45434
Email: *******.***@*******.***
Former Military Spouse looking for a Remote or Hybrid Data Entry Position. Over 98% accuracy with over 35 WPM and high KPH. Three years Team Management and Coaching experience; 7 years Fraud Resolution experience; Ten + years of Customer Service with one call resolution in Call Centers. 1.5 years Medical Billing experience.
Software Skills include: Microsoft 365 and Office, Excel with Pivot Tables, CRT, Genysys, Bentley Microstation, AutoCadd, Geopack and In Roads for CivilPak, Constant Contact, Canvas, Adobe Photoshop and Illustrator, Cartography Geopak, Various Proprietary software
Education
Fortis College of Medical Billing and Coding 2009: Technical Degree 4.0 GPA
RETS Technical School of Computer Aided Design and Drafting 1997: Technical Degree 3.9 GPA
University of Maryland, Baltimore County and Towson State University 1986 :30+ credit hours
Experience
Painting With A Twist, Dayton OH (Hybrid)
Manager 2/2024 to 7/2026
Handle all billing and Customer email interactions. Complete inventory and ordering. Mentor artists and assistants. Scheduling classes and employees. Create and Email newsletters, create advertisements, plan special functions, ensure customer satisfaction, assist Studio Owner. Teach art classes and create art for corporate and private commissions. Other tasks as assigned.
Adnet/Accounttemps, Baltimore Maryland (Remote)
Data Entry Specialist. 03/23 to 10/23
OIG Contract: Create cases of Fraud and Racketeering from the US OIG/Department of Labor Hotline, Worked closely with Fraud Investigators reporting and researching high dollar crimes, Assisted Supervisors and Team members on time saving processes, Maintained high productivity and accuracy while working Remote.
Pet Supplies Plus, Beavercreek OH
Team Leader, Assistant to Manager 02/2019 to 03/2023
Customer engagement, cash drawer, banking, mentorship, training employees, open and close store, audits, inventory, stocking, orders, animal care, animal nutrition, tracking trends, work with vendors and sales reps to ensure presentation and products are pleasing, deal with facilities. Other tasks as assigned.
Synchrony Bank (GE), Kettering OH
Fraud Specialist 10/2012 to 02/2019
Answer calls in a Call Center from business and consumer account holders in regards to credit card fraud for a variety of Brand cards. Assist in special tasks as assigned including training new hires, testing new software, tracking fraud trends and leading team morale and recognition programs.
Speedway LLC Corporate, Enon, OH
Customer Service Rep, 2011-2012
Answer calls in a Call Center from customers regarding Speedy Rewards Program, Products, locations and Insurance claims.
CESO Engineering, Miamisburg OH
CADD Draftsman, 2011
Assist engineers with drafting plans on a contract with Walmart Stores. Emphasis on parking lot design and grading, piping in buildings and lighting. Electrical Schematics.
Vernon F. Glaser Billing, Kettering OH
Medical Billing Specialist 2009-2010
Medical charge entry for Ophthalmology office, Infectious Diseases doctors and Private Practices; answer client and customer phone calls and correspondence.
LJB Engineering, Kettering OH
CADD Technician 2007-2008
Contract assignment assisting Engineers with an emphasis on Traffic engineering.
KCI Technologies, Inc. Hunt Valley MD
CADD Specialist ET-IV 1996-2007
Assist in all aspects of CAD design and work, from project bid to completion in the Civil Engineering Department. Prepared displays for public meetings and community engagement. Joined in community volunteer efforts, assisted with traffic counts and location mapping. Started in Civil roadways and trained in multiple departments such as Mechanical, Electrical, Drainage and Piping, Plats and Surveys, Environmental and Conservation, Site, Structural and Landscaping.
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